My 2311x monitor keeps turning off on me even while in use. (6057 Views)
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Honor Student
sspaceey
Posts: 2
Member Since: ‎12-16-2011
Message 1 of 11 (6,057 Views)

My 2311x monitor keeps turning off on me even while in use.

2311x Led Monitor (Product number xp598aa) keeps turning off. It does it even while I am using my computer. I tried the VGA and DVI cables and had the same problem with both. If I unplug the power cord and replug it in, it will reset but then it will happen again. Sometimes its a few times a day sometimes its a few times an hour. I use Windows Xp and have graphics card Nvidia GeForce 6200 pci 512mb ddr2 made by evga.

Thanks.

 

 

Honor Student
TwoWolves
Posts: 4
Member Since: ‎12-18-2011
Message 2 of 11 (6,045 Views)

Re: My 2311x monitor keeps turning off on me even while in use.

I'm having a similar problem with my 2311x. In my case my monitor will display the Monitor Status 'searhing input' display when it's turned on and will properly show that it sees the DVI signal from my computer. Then after 10 seconds or so the monitor goes to sleep.

 

The only OSD menu I can bring up when the display is in this state is Source Control screen, but I can't change anything before the monitor goes into sleep mode.

 

Both times this happened it was after the power to the computer and monitor were interrupted. (One of our cats happened to step on the UPS power button and shut it off!)

 

I fixed the problem once before, but for the life of my I can't remember what I did to correct this problem.

 

Is there a means of forcing a hard reset at power up? It seems to me that the microcontroller (or whatever HP is using for this monitor) has ended up in a 'confused' state and the memory for its settings needs to be cleared to put it back to the factory defaults. (Remember, there's no proper access to the OSD menu.)

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Big_Dave
Posts: 19,789
Member Since: ‎07-17-2009
Message 3 of 11 (6,040 Views)

Re: My 2311x monitor keeps turning off on me even while in use.

Hi,

 

Try a monitor reset. Unplug the monitor’s power cord and hold down the monitor’s power button for 30-60 seconds. Plug the monitor back in and power it up.

 

 

---------------------------------------------------------------------------------------
HP e9280t, i7-960, 12GB, Vertex 3 120, ATI 4850
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad
Custom i7-4770k, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-3770k, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT
Honor Student
TwoWolves
Posts: 4
Member Since: ‎12-18-2011
Message 4 of 11 (6,032 Views)

Re: My 2311x monitor keeps turning off on me even while in use.

I followed the reset you laid out, but no dice. Are you sure the reset can be forced with the power disconnected? I would think some kind of power would be required to force the reset.

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Big_Dave
Posts: 19,789
Member Since: ‎07-17-2009
Message 5 of 11 (6,030 Views)

Re: My 2311x monitor keeps turning off on me even while in use.

Hi,

 

Try another monitor and cable on your PC to eliminate the PC as the possible problem. Alternatively, try your monitor and cable on another PC.

 

 

---------------------------------------------------------------------------------------
HP e9280t, i7-960, 12GB, Vertex 3 120, ATI 4850
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad
Custom i7-4770k, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-3770k, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT
Honor Student
TwoWolves
Posts: 4
Member Since: ‎12-18-2011
Message 6 of 11 (6,027 Views)

Re: My 2311x monitor keeps turning off on me even while in use.

I have tried an identical monitor on my machine and it worked correctly. I have also tried my monitor on another machine and it still 'ignores' the active signal and goes to sleep.

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Big_Dave
Posts: 19,789
Member Since: ‎07-17-2009
Message 7 of 11 (6,023 Views)

Re: My 2311x monitor keeps turning off on me even while in use.

Hi,

 

So what do you think if an identical monitor works correctly?

 

With the identical monitor operating with your PC, quickly switch the cable to this monitor and see if you can get into the monitor's menu. If that works then do a factory reset.

---------------------------------------------------------------------------------------
HP e9280t, i7-960, 12GB, Vertex 3 120, ATI 4850
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad
Custom i7-4770k, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-3770k, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT
Honor Student
sspaceey
Posts: 2
Member Since: ‎12-16-2011
Message 8 of 11 (6,019 Views)

Re: My 2311x monitor keeps turning off on me even while in use.

I tried other cables and it does the same thing. Have tried it on another computer and the same thing. Is there a way to tell if it is doing a reset? Will it say anything? I triend holding it down like said with the power disscounted and with it connected and does not seem to be doing anything at all?

Provost
Big_Dave
Posts: 19,789
Member Since: ‎07-17-2009
Message 9 of 11 (6,016 Views)

Re: My 2311x monitor keeps turning off on me even while in use.

Hi,

 

Perhaps it's time to contact HP Support.

 

HP's support number is 800-474-6836 or 800-HPINVENT or online here.

---------------------------------------------------------------------------------------
HP e9280t, i7-960, 12GB, Vertex 3 120, ATI 4850
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad
Custom i7-4770k, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-3770k, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT
Honor Student
TwoWolves
Posts: 4
Member Since: ‎12-18-2011
Message 10 of 11 (6,013 Views)

Re: My 2311x monitor keeps turning off on me even while in use.

I tried a reset again, but this time with the video cable disconnected. This time at power up t got past the Monitor Status screen then displayed "Check Video Cable" If I disconnected the cable the warning went away and the monitor immediately went to sleep. There's still no access to the OSD menu.

 

First thing tomorrow I will call HP support and get this taken care of as the monitor is still under warrantee.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation