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Top Student
szynda
Posts: 6
Member Since: ‎03-18-2014
Message 1 of 12 (679 Views)

Pavilion 27xi Dual Monitor Sleep Issue

My Win7 64-bit Lenovo Laptop has 2 Paviion 27xi montors connected via DVI.  The primary monitor will go to sleep after my defined 15 minutes BUT it will wakeup every 30 seconds and flash the monitor's "Going to sleep" message.  The 2nd monitor stays a asleep until keyboard or mouse activity really wakes the system up.  I have applied the latest driver version 2.0 released in 02/2014 and the monitor's perpetual "going to sleep" message continues to flash on screen every 30 seconds.  Please advise if you have a solution.  I want and need the monitors to go to sleep automatically after 15 minutes and stay asleep.  So suggesting that I disable the monitor sleep function is not a viable solution.  I feel it is a bug in HP's driver, but who knows, there may be a setting that can solve this too.  (My previous dual DVI Dell monitors behaved nicely and did not perptually wake up the primary monitor like the HP's are exhibiting.)

HP Support Agent
Dunidar
Posts: 5,365
Member Since: ‎09-03-2013
Message 2 of 12 (648 Views)

Re: Pavilion 27xi Dual Monitor Sleep Issue

Hello szynda,

 

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

I understand that you have 2 HP Pavilion 27xi Monitors and one of them (the primary) is waking up every 30 seconds and you believe it is a driver issue. This is easily verified simply switch your inputs make the secondary the primary and vise versa, if the issue persists over to the secondary monitor it is a driver if it does not then it is hardware.

 

If it is the driver I would suggest you try reinstalling the driver from the HP My Display driver page for the HP Pavilion 27xi 27-inch Diagonal IPS LED Backlit Monitor.

 

If is not the driver, but the monitor itself I think it would be best if you contacted HP technical support for repair options.

US support link to contact options for HP products purchased in the US.
Outside of US support link to contact options for HP products purchased outside the US.

I would like to thank you for posting on the HP Forums. Have a great day!



Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!

Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.


Dunidar
I work on behalf of HP


Find out a bit more about me by checking out my profile!

"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter
Top Student
szynda
Posts: 6
Member Since: ‎03-18-2014
Message 3 of 12 (629 Views)

Re: Pavilion 27xi Dual Monitor Sleep Issue

I reversed the cables between the 2 monitors and the secondary monitor started to be the one that won't stay asleep.  This suggests driver issue.  I then installed the HP My Display utility.  This made no difference.  I then reinstalled the driver for a 3rd anf 4th time and this did not make a difference either.  Could it be that your driver has a bug?

HP Support Agent
Dunidar
Posts: 5,365
Member Since: ‎09-03-2013
Message 4 of 12 (614 Views)

Re: Pavilion 27xi Dual Monitor Sleep Issue

Hello again szynda,

 

Thank you for the feedback on the status of your issue. Well you have eliminated the monitors as being the issue. We are down to either a driver issue or settings issue in your operating system. Next I am going to provide you with some steps to try to see if we can find out what is waking your monitor up.

 

Step 1. Click on Start

Step 2. Click on All Programs

Step 3. Click on Accessories

Step 4. Right-click on Command Prompt

Step 5. Click on Run as Adminstrator

Step 6. Type "powercfg /energy" (this will create a html file titled "energy-report.html")
Step 7. Type "powercfg /devicequery wake_armed" (lists the devices that have the ability to wake your computer)

 

Additionally, something to check would be to ensure that it is not Scheduled Maintenance that is waking your computer. To check this follow the steps I have set out below:

 

Step 1. At the Tiles Menu type "Control Panel"

Step 2. Click on Control Panel

Step 3. Click on Action Center

Step 4. Expand the Maintenance Tab

Step 5. Configure Maintenance Settings to your specifications

 

***NOTE: You will see a box "Allow scheduled maintenance to wake my computer at the scheduled time", Is this box checked and could it be what is waking up your computer?

 

Please re-post with the results of the energy-report.html file and the list of what devices can wake your computer. Thank you again for posting on the HP Forums. Have a great day!



Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!

Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.


Dunidar
I work on behalf of HP


Find out a bit more about me by checking out my profile!

"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter
Top Student
szynda
Posts: 6
Member Since: ‎03-18-2014
Message 5 of 12 (608 Views)

Re: Pavilion 27xi Dual Monitor Sleep Issue

I will respond from the bottom up.

1.  In my Action Center / Maintenance, no such check box appears.  Allow scheduled maintenance to wake my computer at the scheduled time

2. When I run powercfg /devicequery wake_armed, I get no list.  The command prompt simply returns.  This makes sense as I have also been working with Microsoft on this issue and they had me disable my mouse and keyboard drivers from waking up the computer.

3. The powercfg /energy command generated a file and reported summary stats of 10 errors, 14 warnings and 22 informational.  The html file failed to open in both Firefox and IE 11, so I had to open it in notepad.  The file is hard to read and I could not find anything that jumped out.  Will attempt to past report below...

 

<html xmlns:msxsl="urn:schemas-microsoft-com:xslt" xmlns:eew="http://schemas.microsoft.com/energy/2007">

<head>

<META http-equiv="Content-Type" content="text/html">

<style>

                   

                    body {

                        font-family: Verdana, Arial, Helvetica, sans-serif;

                        font-size: x-small;

                        margin-right:1.5em}

 

                    .log-entry {margin-bottom:1em;}

 

                   

                    .error-log-entry {background-color:#ffcccc; padding:4pt;}

 

                   

                    .warning-log-entry {background-color:#ffffc6; padding:4pt;}

 

                   

                    .info-log-entry {background-color:#ffffff; padding:4pt;}

 

                   

                    .log-entry-header {font-weight:bold;}

 

                    .log-entry-content {margin: 2pt; }

 

                   

                    .expander  {

                        display: block;

                        left: 0em;

                        width: 1em;

                        float: left;

                        color:red;

                        font-family:'Courier New';

                        font-weight:bold;

                        text-decoration:none;

                        padding-top:6pt;}

 

                    td {

                        font-size:x-small;

                        font-weight: bold;

                    }

 

                    .log-entry-content table {

;

                    }

 

                    .log-entry-content td {

                        padding: 3pt;

                    }

 

                    .detail-name {

                        font-weight:normal;

                    }

 

                </style>

</head>

<body class="st">

<h2>Power Efficiency Diagnostics Report</h2>

<table>

<tr>

<td class="detail-name">Computer Name</td>

<td>T430</td>

</tr>

<tr>

<td class="detail-name">Scan Time</td>

<td>2014-03-25T00:34:20Z</td>

</tr>

<tr>

<td class="detail-name">Scan Duration</td>

<td>60 seconds

               </td>

</tr>

<tr>

<td class="detail-name">System Manufacturer</td>

<td>LENOVO</td>

</tr>

<tr>

<td class="detail-name">System Product Name</td>

<td>2342CTO</td>

</tr>

<tr>

<td class="detail-name">BIOS Date</td>

<td>03/06/2014</td>

</tr>

<tr>

<td class="detail-name">BIOS Version</td>

<td>G1ETA4WW (2.64 )</td>

</tr>

<tr>

<td class="detail-name">OS Build</td>

<td>7601</td>

</tr>

<tr>

<td class="detail-name">Platform Role</td>

<td>PlatformRoleMobile</td>

</tr>

<tr>

<td class="detail-name">Plugged In</td>

<td>true</td>

</tr>

<tr>

<td class="detail-name">Process Count</td>

<td>186</td>

</tr>

<tr>

<td class="detail-name">Thread Count</td>

<td>2356</td>

</tr>

<tr>

<td class="detail-name">Report GUID</td>

<td>

                   {afb4c51b-ea2b-4c37-836e-593b5f2eb189}

               </td>

</tr>

</table>

<h3>Analysis Results</h3>

<h4>Errors</h4>

<div class="log-entry">

<div class="

                            error-log-entry

                        ">

<div class="log-entry-header">Power Policy:smileyvery-happy:im timeout is disabled (Plugged In)</div>

<div class="log-entry-content">

<div class="log-entry-description">The display is not configured to automatically dim after a period of inactivity.</div><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

                            error-log-entry

                        ">

<div class="log-entry-header">Power Policy:smileyfrustrated:leep timeout is disabled (Plugged In)</div>

<div class="log-entry-content">

<div class="log-entry-description">The computer is not configured to automatically sleep after a period of inactivity.</div><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

                            error-log-entry

                        ">

<div class="log-entry-header">USB Suspend:USB Device not Entering Suspend</div>

<div class="log-entry-content">

<div class="log-entry-description">The USB device did not enter the Suspend state.  Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.</div>

<table>

<tr>

<td><span class="detail-name">Device Name</span></td>

<td>USB Root Hub</td>

</tr>

<tr>

<td><span class="detail-name">Host Controller ID</span></td>

<td>PCI\VEN_8086&amp;DEV_1E26</td>

</tr>

<tr>

<td><span class="detail-name">Host Controller Location</span></td>

<td>PCI bus 0, device 29, function 0</td>

</tr>

<tr>

<td><span class="detail-name">Device ID</span></td>

<td>USB\VID_8086&amp;PID_1E26</td>

</tr>

<tr>

<td><span class="detail-name">Port Path</span></td>

<td></td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

                            error-log-entry

                        ">

<div class="log-entry-header">USB Suspend:USB Device not Entering Suspend</div>

<div class="log-entry-content">

<div class="log-entry-description">The USB device did not enter the Suspend state.  Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.</div>

<table>

<tr>

<td><span class="detail-name">Device Name</span></td>

<td>Generic USB Hub</td>

</tr>

<tr>

<td><span class="detail-name">Host Controller ID</span></td>

<td>PCI\VEN_8086&amp;DEV_1E26</td>

</tr>

<tr>

<td><span class="detail-name">Host Controller Location</span></td>

<td>PCI bus 0, device 29, function 0</td>

</tr>

<tr>

<td><span class="detail-name">Device ID</span></td>

<td>USB\VID_8087&amp;PID_0024</td>

</tr>

<tr>

<td><span class="detail-name">Port Path</span></td>

<td>1</td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

                            error-log-entry

                        ">

<div class="log-entry-header">USB Suspend:USB Device not Entering Suspend</div>

<div class="log-entry-content">

<div class="log-entry-description">The USB device did not enter the Suspend state.  Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.</div>

<table>

<tr>

<td><span class="detail-name">Device Name</span></td>

<td>USB Printing Support</td>

</tr>

<tr>

<td><span class="detail-name">Host Controller ID</span></td>

<td>PCI\VEN_8086&amp;DEV_1E26</td>

</tr>

<tr>

<td><span class="detail-name">Host Controller Location</span></td>

<td>PCI bus 0, device 29, function 0</td>

</tr>

<tr>

<td><span class="detail-name">Device ID</span></td>

<td>USB\VID_050D&amp;PID_0002</td>

</tr>

<tr>

<td><span class="detail-name">Port Path</span></td>

<td>1,8,5</td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

                            error-log-entry

                        ">

<div class="log-entry-header">USB Suspend:USB Device not Entering Suspend</div>

<div class="log-entry-content">

<div class="log-entry-description">The USB device did not enter the Suspend state.  Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.</div>

<table>

<tr>

<td><span class="detail-name">Device Name</span></td>

<td>USB Composite Device</td>

</tr>

<tr>

<td><span class="detail-name">Host Controller ID</span></td>

<td>PCI\VEN_8086&amp;DEV_1E26</td>

</tr>

<tr>

<td><span class="detail-name">Host Controller Location</span></td>

<td>PCI bus 0, device 29, function 0</td>

</tr>

<tr>

<td><span class="detail-name">Device ID</span></td>

<td>USB\VID_045E&amp;PID_076F</td>

</tr>

<tr>

<td><span class="detail-name">Port Path</span></td>

<td>1,8,1</td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

                            error-log-entry

                        ">

<div class="log-entry-header">USB Suspend:USB Device not Entering Suspend</div>

<div class="log-entry-content">

<div class="log-entry-description">The USB device did not enter the Suspend state.  Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.</div>

<table>

<tr>

<td><span class="detail-name">Device Name</span></td>

<td>Generic USB Hub</td>

</tr>

<tr>

<td><span class="detail-name">Host Controller ID</span></td>

<td>PCI\VEN_8086&amp;DEV_1E26</td>

</tr>

<tr>

<td><span class="detail-name">Host Controller Location</span></td>

<td>PCI bus 0, device 29, function 0</td>

</tr>

<tr>

<td><span class="detail-name">Device ID</span></td>

<td>USB\VID_17EF&amp;PID_100A</td>

</tr>

<tr>

<td><span class="detail-name">Port Path</span></td>

<td>1,8</td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

                            error-log-entry

                        ">

<div class="log-entry-header">USB Suspend:USB Device not Entering Suspend</div>

<div class="log-entry-content">

<div class="log-entry-description">The USB device did not enter the Suspend state.  Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.</div>

<table>

<tr>

<td><span class="detail-name">Device Name</span></td>

<td>Microsoft Mouse and Keyboard Detection Driver (USB)</td>

</tr>

<tr>

<td><span class="detail-name">Host Controller ID</span></td>

<td>PCI\VEN_8086&amp;DEV_1E26</td>

</tr>

<tr>

<td><span class="detail-name">Host Controller Location</span></td>

<td>PCI bus 0, device 29, function 0</td>

</tr>

<tr>

<td><span class="detail-name">Device ID</span></td>

<td>USB\VID_045E&amp;PID_0745</td>

</tr>

<tr>

<td><span class="detail-name">Port Path</span></td>

<td>1,8,6</td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

                            error-log-entry

                        ">

<div class="log-entry-header">CPU Utilization:smileytongue:rocessor utilization is high</div>

<div class="log-entry-content">

<div class="log-entry-description">The average processor utilization during the trace was high.  The system will consume less power when the average processor utilization is very low.  Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.</div>

<table>

<tr>

<td><span class="detail-name">Average Utilization (%)</span></td>

<td>16.22</td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

                            error-log-entry

                        ">

<div class="log-entry-header">Platform Power Management Capabilities:smileytongue:CI Express Active-State Power Management (ASPM) Disabled</div>

<div class="log-entry-content">

<div class="log-entry-description">PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.</div><span></span></div>

</div>

</div>

<h4>Warnings</h4>

<div class="log-entry">

<div class="

                            warning-log-entry

                        ">

<div class="log-entry-header">Platform Timer Resolution:smileytongue:latform Timer Resolution</div>

<div class="log-entry-content">

<div class="log-entry-description">The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle.  If the timer resolution is increased, processor power management technologies may not be effective.  The timer resolution may be increased due to multimedia playback or graphical animations.</div>

<table>

<tr>

<td><span class="detail-name">Current Timer Resolution (100ns units)</span></td>

<td>10000</td>

</tr>

<tr>

<td><span class="detail-name">Maximum Timer Period (100ns units)</span></td>

<td>156001</td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

                            warning-log-entry

                        ">

<div class="log-entry-header">Platform Timer Resolution:smileysurprised:utstanding Timer Request</div>

<div class="log-entry-content">

<div class="log-entry-description">A program or service has requested a timer resolution smaller than the platform maximum timer resolution.</div>

<table>

<tr>

<td><span class="detail-name">Requested Period</span></td>

<td>10000</td>

</tr>

<tr>

<td><span class="detail-name">Requesting Process ID</span></td>

<td>7192</td>

</tr>

<tr>

<td><span class="detail-name">Requesting Process Path</span></td>

<td>\Device\HarddiskVolume2\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe</td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

                            warning-log-entry

                        ">

<div class="log-entry-header">Power Policy:smileyvery-happy:isplay timeout is long (Plugged In)</div>

<div class="log-entry-content">

<div class="log-entry-description">The display is configured to turn off after longer than 10 minutes.</div>

<table>

<tr>

<td><span class="detail-name">Timeout (seconds)</span></td>

<td>1800</td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

                            warning-log-entry

                        ">

<div class="log-entry-header">CPU Utilization:Individual process with significant processor utilization.</div>

<div class="log-entry-content">

<div class="log-entry-description">This process is responsible for a significant portion of the total processor utilization recorded during the trace.</div>

<table>

<tr>

<td><span class="detail-name">Process Name</span></td>

<td>ExpressCache.exe</td>

</tr>

<tr>

<td><span class="detail-name">PID</span></td>

<td>2696</td>

</tr>

<tr>

<td><span class="detail-name">Average Utilization (%)</span></td>

<td>5.83</td>

</tr>

<tr>

<td><span class="detail-name">

                    Module

                </span></td>

<td><span class="detail-name">

                    Average Module Utilization (%)

                </span></td>

</tr>

<tr>

<td>\SystemRoot\system32\ntoskrnl.exe</td>

<td>5.56</td>

</tr>

<tr>

<td>\Device\HarddiskVolume2\Program Files\Diskeeper Corporation\ExpressCache\HFSOptimizer.dll</td>

<td>0.05</td>

</tr>

<tr>

<td>\Device\HarddiskVolume2\Windows\System32\ntdll.dll</td>

<td>0.05</td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

                            warning-log-entry

                        ">

<div class="log-entry-header">CPU Utilization:Individual process with significant processor utilization.</div>

<div class="log-entry-content">

<div class="log-entry-description">This process is responsible for a significant portion of the total processor utilization recorded during the trace.</div>

<table>

<tr>

<td><span class="detail-name">Process Name</span></td>

<td>svchost.exe</td>

</tr>

<tr>

<td><span class="detail-name">PID</span></td>

<td>1280</td>

</tr>

<tr>

<td><span class="detail-name">Average Utilization (%)</span></td>

<td>1.16</td>

</tr>

<tr>

<td><span class="detail-name">

                    Module

                </span></td>

<td><span class="detail-name">

                    Average Module Utilization (%)

                </span></td>

</tr>

<tr>

<td>\Device\HarddiskVolume2\Windows\System32\sysmain.dll</td>

<td>0.79</td>

</tr>

<tr>

<td>\SystemRoot\system32\ntoskrnl.exe</td>

<td>0.33</td>

</tr>

<tr>

<td>\Device\HarddiskVolume2\Windows\System32\msvcrt.dll</td>

<td>0.00</td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

                            warning-log-entry

                        ">

<div class="log-entry-header">CPU Utilization:Individual process with significant processor utilization.</div>

<div class="log-entry-content">

<div class="log-entry-description">This process is responsible for a significant portion of the total processor utilization recorded during the trace.</div>

<table>

<tr>

<td><span class="detail-name">Process Name</span></td>

<td>dthtml.exe</td>

</tr>

<tr>

<td><span class="detail-name">PID</span></td>

<td>3080</td>

</tr>

<tr>

<td><span class="detail-name">Average Utilization (%)</span></td>

<td>0.86</td>

</tr>

<tr>

<td><span class="detail-name">

                    Module

                </span></td>

<td><span class="detail-name">

                    Average Module Utilization (%)

                </span></td>

</tr>

<tr>

<td>\SystemRoot\system32\ntoskrnl.exe</td>

<td>0.82</td>

</tr>

<tr>

<td>\SystemRoot\system32\DRIVERS\nvlddmkm.sys</td>

<td>0.01</td>

</tr>

<tr>

<td>\Device\HarddiskVolume2\Windows\System32\wow64.dll</td>

<td>0.00</td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

                            warning-log-entry

                        ">

<div class="log-entry-header">CPU Utilization:Individual process with significant processor utilization.</div>

<div class="log-entry-content">

<div class="log-entry-description">This process is responsible for a significant portion of the total processor utilization recorded during the trace.</div>

<table>

<tr>

<td><span class="detail-name">Process Name</span></td>

<td>sidebar.exe</td>

</tr>

<tr>

<td><span class="detail-name">PID</span></td>

<td>4388</td>

</tr>

<tr>

<td><span class="detail-name">Average Utilization (%)</span></td>

<td>0.84</td>

</tr>

<tr>

<td><span class="detail-name">

                    Module

                </span></td>

<td><span class="detail-name">

                    Average Module Utilization (%)

                </span></td>

</tr>

<tr>

<td>\SystemRoot\system32\ntoskrnl.exe</td>

<td>0.52</td>

</tr>

<tr>

<td>\Device\HarddiskVolume2\Windows\System32\mshtml.dll</td>

<td>0.07</td>

</tr>

<tr>

<td>\Device\HarddiskVolume2\Windows\System32\ntdll.dll</td>

<td>0.04</td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

                            warning-log-entry

                        ">

<div class="log-entry-header">CPU Utilization:Individual process with significant processor utilization.</div>

<div class="log-entry-content">

<div class="log-entry-description">This process is responsible for a significant portion of the total processor utilization recorded during the trace.</div>

<table>

<tr>

<td><span class="detail-name">Process Name</span></td>

<td>WmiPrvSE.exe</td>

</tr>

<tr>

<td><span class="detail-name">PID</span></td>

<td>3832</td>

</tr>

<tr>

<td><span class="detail-name">Average Utilization (%)</span></td>

<td>0.69</td>

</tr>

<tr>

<td><span class="detail-name">

                    Module

                </span></td>

<td><span class="detail-name">

                    Average Module Utilization (%)

                </span></td>

</tr>

<tr>

<td>\SystemRoot\system32\ntoskrnl.exe</td>

<td>0.48</td>

</tr>

<tr>

<td>\Device\HarddiskVolume2\Windows\System32\ntdll.dll</td>

<td>0.04</td>

</tr>

<tr>

<td>\Device\HarddiskVolume2\Windows\System32\wbem\fastprox.dll</td>

<td>0.03</td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

                            warning-log-entry

                        ">

<div class="log-entry-header">CPU Utilization:Individual process with significant processor utilization.</div>

<div class="log-entry-content">

<div class="log-entry-description">This process is responsible for a significant portion of the total processor utilization recorded during the trace.</div>

<table>

<tr>

<td><span class="detail-name">Process Name</span></td>

<td>nis.exe</td>

</tr>

<tr>

<td><span class="detail-name">PID</span></td>

<td>9456</td>

</tr>

<tr>

<td><span class="detail-name">Average Utilization (%)</span></td>

<td>0.35</td>

</tr>

<tr>

<td><span class="detail-name">

                    Module

                </span></td>

<td><span class="detail-name">

                    Average Module Utilization (%)

                </span></td>

</tr>

<tr>

<td>\Device\HarddiskVolume2\Program Files (x86)\Norton Internet Security\Engine\21.2.0.38\dscli.dll</td>

<td>0.17</td>

</tr>

<tr>

<td>\SystemRoot\system32\ntoskrnl.exe</td>

<td>0.11</td>

</tr>

<tr>

<td>\SystemRoot\system32\drivers\fltmgr.sys</td>

<td>0.01</td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

                            warning-log-entry

                        ">

<div class="log-entry-header">CPU Utilization:Individual process with significant processor utilization.</div>

<div class="log-entry-content">

<div class="log-entry-description">This process is responsible for a significant portion of the total processor utilization recorded during the trace.</div>

<table>

<tr>

<td><span class="detail-name">Process Name</span></td>

<td>SynTPEnh.exe</td>

</tr>

<tr>

<td><span class="detail-name">PID</span></td>

<td>4768</td>

</tr>

<tr>

<td><span class="detail-name">Average Utilization (%)</span></td>

<td>0.34</td>

</tr>

<tr>

<td><span class="detail-name">

                    Module

                </span></td>

<td><span class="detail-name">

                    Average Module Utilization (%)

                </span></td>

</tr>

<tr>

<td>\SystemRoot\system32\ntoskrnl.exe</td>

<td>0.10</td>

</tr>

<tr>

<td>\Device\HarddiskVolume2\Windows\System32\SynCOM.dll</td>

<td>0.04</td>

</tr>

<tr>

<td>\Device\HarddiskVolume2\Program Files\Synaptics\SynTP\SynTPEnh.exe</td>

<td>0.04</td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

                            warning-log-entry

                        ">

<div class="log-entry-header">CPU Utilization:Individual process with significant processor utilization.</div>

<div class="log-entry-content">

<div class="log-entry-description">This process is responsible for a significant portion of the total processor utilization recorded during the trace.</div>

<table>

<tr>

<td><span class="detail-name">Process Name</span></td>

<td>taskmgr.exe</td>

</tr>

<tr>

<td><span class="detail-name">PID</span></td>

<td>6776</td>

</tr>

<tr>

<td><span class="detail-name">Average Utilization (%)</span></td>

<td>0.30</td>

</tr>

<tr>

<td><span class="detail-name">

                    Module

                </span></td>

<td><span class="detail-name">

                    Average Module Utilization (%)

                </span></td>

</tr>

<tr>

<td>\SystemRoot\system32\ntoskrnl.exe</td>

<td>0.17</td>

</tr>

<tr>

<td>\SystemRoot\System32\win32k.sys</td>

<td>0.04</td>

</tr>

<tr>

<td>\Device\HarddiskVolume2\Windows\System32\user32.dll</td>

<td>0.02</td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

                            warning-log-entry

                        ">

<div class="log-entry-header">CPU Utilization:Individual process with significant processor utilization.</div>

<div class="log-entry-content">

<div class="log-entry-description">This process is responsible for a significant portion of the total processor utilization recorded during the trace.</div>

<table>

<tr>

<td><span class="detail-name">Process Name</span></td>

<td>System</td>

</tr>

<tr>

<td><span class="detail-name">PID</span></td>

<td>4</td>

</tr>

<tr>

<td><span class="detail-name">Average Utilization (%)</span></td>

<td>0.27</td>

</tr>

<tr>

<td><span class="detail-name">

                    Module

                </span></td>

<td><span class="detail-name">

                    Average Module Utilization (%)

                </span></td>

</tr>

<tr>

<td>\SystemRoot\system32\ntoskrnl.exe</td>

<td>0.17</td>

</tr>

<tr>

<td>\SystemRoot\system32\DRIVERS\nvlddmkm.sys</td>

<td>0.05</td>

</tr>

<tr>

<td>\SystemRoot\System32\DRIVERS\Apsx64.sys</td>

<td>0.00</td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

                            warning-log-entry

                        ">

<div class="log-entry-header">CPU Utilization:Individual process with significant processor utilization.</div>

<div class="log-entry-content">

<div class="log-entry-description">This process is responsible for a significant portion of the total processor utilization recorded during the trace.</div>

<table>

<tr>

<td><span class="detail-name">Process Name</span></td>

<td>Receiver.exe</td>

</tr>

<tr>

<td><span class="detail-name">PID</span></td>

<td>7828</td>

</tr>

<tr>

<td><span class="detail-name">Average Utilization (%)</span></td>

<td>0.26</td>

</tr>

<tr>

<td><span class="detail-name">

                    Module

                </span></td>

<td><span class="detail-name">

                    Average Module Utilization (%)

                </span></td>

</tr>

<tr>

<td>\SystemRoot\system32\ntoskrnl.exe</td>

<td>0.20</td>

</tr>

<tr>

<td>\Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll</td>

<td>0.01</td>

</tr>

<tr>

<td>\Device\HarddiskVolume2\Windows\SysWOW64\rpcrt4.dll</td>

<td>0.00</td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

                            warning-log-entry

                        ">

<div class="log-entry-header">CPU Utilization:Individual process with significant processor utilization.</div>

<div class="log-entry-content">

<div class="log-entry-description">This process is responsible for a significant portion of the total processor utilization recorded during the trace.</div>

<table>

<tr>

<td><span class="detail-name">Process Name</span></td>

<td>HPNetworkCommunicatorCom.exe</td>

</tr>

<tr>

<td><span class="detail-name">PID</span></td>

<td>7272</td>

</tr>

<tr>

<td><span class="detail-name">Average Utilization (%)</span></td>

<td>0.25</td>

</tr>

<tr>

<td><span class="detail-name">

                    Module

                </span></td>

<td><span class="detail-name">

                    Average Module Utilization (%)

                </span></td>

</tr>

<tr>

<td>\SystemRoot\system32\ntoskrnl.exe</td>

<td>0.19</td>

</tr>

<tr>

<td>\Device\HarddiskVolume2\Windows\System32\ntdll.dll</td>

<td>0.02</td>

</tr>

<tr>

<td>\Device\HarddiskVolume2\Windows\System32\rpcrt4.dll</td>

<td>0.00</td>

</tr>

</table><span></span></div>

</div>

</div>

<h4>Information</h4>

<div class="log-entry">

<div class="

                            info-log-entry

                        ">

<div class="log-entry-header">Platform Timer Resolution:Timer Request Stack</div>

<div class="log-entry-content">

<div class="log-entry-description">The stack of modules responsible for the lowest platform timer setting in this process.</div>

<table>

<tr>

<td><span class="detail-name">Requested Period</span></td>

<td>10000</td>

</tr>

<tr>

<td><span class="detail-name">Requesting Process ID</span></td>

<td>7192</td>

</tr>

<tr>

<td><span class="detail-name">Requesting Process Path</span></td>

<td>\Device\HarddiskVolume2\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe</td>

</tr>

<tr>

<td><span class="detail-name">

                        Calling Module Stack

                    </span></td>

<td>\Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll</td>

</tr>

<tr>

<td><span class="detail-name"></span></td>

<td>\Device\HarddiskVolume2\Windows\SysWOW64\winmm.dll</td>

</tr>

<tr>

<td><span class="detail-name"></span></td>

<td>\Device\HarddiskVolume2\Program Files (x86)\Adobe\Adobe Creative Cloud\HEX\libcef.dll</td>

</tr>

<tr>

<td><span class="detail-name"></span></td>

<td>\Device\HarddiskVolume2\Windows\SysWOW64\kernel32.dll</td>

</tr>

<tr>

<td><span class="detail-name"></span></td>

<td>\Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll</td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

                            info-log-entry

                        ">

<div class="log-entry-header">Power Policy:Active Power Plan</div>

<div class="log-entry-content">

<div class="log-entry-description">The current power plan in use</div>

<table>

<tr>

<td><span class="detail-name">

                    Plan Name

                </span></td>

<td>

                        Custom

                    </td>

</tr>

<tr>

<td><span class="detail-name">Plan GUID</span></td>

<td>{1e98f81d-a301-4caf-a829-d0b342f63975}</td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

                            info-log-entry

                        ">

<div class="log-entry-header">Power Policy:smileytongue:ower Plan Personality (On Battery)</div>

<div class="log-entry-content">

<div class="log-entry-description">The personality of the current power plan when the system is on battery power.</div>

<table>

<tr>

<td><span class="detail-name">Personality</span></td>

<td>

                        Balanced

                    </td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

                            info-log-entry

                        ">

<div class="log-entry-header">Power Policy:Video Quality (On Battery)</div>

<div class="log-entry-content">

<div class="log-entry-description">Enables Windows Media Player to optimize for quality or power savings when playing video.</div>

<table>

<tr>

<td><span class="detail-name">Quality Mode</span></td>

<td>

                        Optimize for Power Savings

                    </td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

                            info-log-entry

                        ">

<div class="log-entry-header">Power Policy:smileytongue:ower Plan Personality (Plugged In)</div>

<div class="log-entry-content">

<div class="log-entry-description">The personality of the current power plan when the system is plugged in.</div>

<table>

<tr>

<td><span class="detail-name">Personality</span></td>

<td>

                        Balanced

                    </td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

                            info-log-entry

                        ">

<div class="log-entry-header">Power Policy:Video quality (Plugged In)</div>

<div class="log-entry-content">

<div class="log-entry-description">Enables Windows Media Player to optimize for quality or power savings when playing video.</div>

<table>

<tr>

<td><span class="detail-name">Quality Mode</span></td>

<td>

                        Optimize for Video Quality

                    </td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

                            info-log-entry

                        ">

<div class="log-entry-header">System Availability Requests:Analysis Success</div>

<div class="log-entry-content">

<div class="log-entry-description">Analysis was successful. No energy efficiency problems were found.  No information was returned.</div><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

                            info-log-entry

                        ">

<div class="log-entry-header">Battery:Battery Information</div>

<div class="log-entry-content">

<div class="log-entry-description"></div>

<table>

<tr>

<td><span class="detail-name">Battery ID</span></td>

<td>31009LGC45N1011</td>

</tr>

<tr>

<td><span class="detail-name">Manufacturer</span></td>

<td>LGC</td>

</tr>

<tr>

<td><span class="detail-name">Serial Number</span></td>

<td>31009</td>

</tr>

<tr>

<td><span class="detail-name">Chemistry</span></td>

<td>LION</td>

</tr>

<tr>

<td><span class="detail-name">Long Term</span></td>

<td>1</td>

</tr>

<tr>

<td><span class="detail-name">Design Capacity</span></td>

<td>86580</td>

</tr>

<tr>

<td><span class="detail-name">Last Full Charge</span></td>

<td>77650</td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

                            info-log-entry

                        ">

<div class="log-entry-header">Platform Power Management Capabilities:smileyfrustrated:upported Sleep States</div>

<div class="log-entry-content">

<div class="log-entry-description">Sleep states allow the computer to enter low-power modes after a period of inactivity.  The S3 sleep state is the default sleep state for Windows platforms.  The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly.  Very few platforms support the S1 or S2 Sleep states.</div>

<table>

<tr>

<td><span class="detail-name">S1 Sleep Supported</span></td>

<td>false</td>

</tr>

<tr>

<td><span class="detail-name">S2 Sleep Supported</span></td>

<td>false</td>

</tr>

<tr>

<td><span class="detail-name">S3 Sleep Supported</span></td>

<td>true</td>

</tr>

<tr>

<td><span class="detail-name">S4 Sleep Supported</span></td>

<td>true</td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

                            info-log-entry

                        ">

<div class="log-entry-header">Platform Power Management Capabilities:Adaptive Display Brightness is supported.</div>

<div class="log-entry-content">

<div class="log-entry-description">This computer enables Windows to automatically control the brightness of the integrated display.</div><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

                            info-log-entry

                        ">

<div class="log-entry-header">Platform Power Management Capabilities:smileytongue:rocessor Power Management Capabilities</div>

<div class="log-entry-content">

<div class="log-entry-description">Effective processor power management enables the computer to automatically balance performance and energy consumption.</div>

<table>

<tr>

<td><span class="detail-name">Group</span></td>

<td>0</td>

</tr>

<tr>

<td><span class="detail-name">Index</span></td>

<td>0</td>

</tr>

<tr>

<td><span class="detail-name">Idle (C) State Count</span></td>

<td>2</td>

</tr>

<tr>

<td><span class="detail-name">Performance (P) State Count</span></td>

<td>16</td>

</tr>

<tr>

<td><span class="detail-name">Throttle (T) State Count</span></td>

<td>8</td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

                            info-log-entry

                        ">

<div class="log-entry-header">Platform Power Management Capabilities:smileytongue:rocessor Power Management Capabilities</div>

<div class="log-entry-content">

<div class="log-entry-description">Effective processor power management enables the computer to automatically balance performance and energy consumption.</div>

<table>

<tr>

<td><span class="detail-name">Group</span></td>

<td>0</td>

</tr>

<tr>

<td><span class="detail-name">Index</span></td>

<td>1</td>

</tr>

<tr>

<td><span class="detail-name">Idle (C) State Count</span></td>

<td>2</td>

</tr>

<tr>

<td><span class="detail-name">Performance (P) State Count</span></td>

<td>16</td>

</tr>

<tr>

<td><span class="detail-name">Throttle (T) State Count</span></td>

<td>8</td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

                            info-log-entry

                        ">

<div class="log-entry-header">Platform Power Management Capabilities:smileytongue:rocessor Power Management Capabilities</div>

<div class="log-entry-content">

<div class="log-entry-description">Effective processor power management enables the computer to automatically balance performance and energy consumption.</div>

<table>

<tr>

<td><span class="detail-name">Group</span></td>

<td>0</td>

</tr>

<tr>

<td><span class="detail-name">Index</span></td>

<td>2</td>

</tr>

<tr>

<td><span class="detail-name">Idle (C) State Count</span></td>

<td>2</td>

</tr>

<tr>

<td><span class="detail-name">Performance (P) State Count</span></td>

<td>16</td>

</tr>

<tr>

<td><span class="detail-name">Throttle (T) State Count</span></td>

<td>8</td>

</tr>

</table><span></span></div>

</div>

</div>

<div class="log-entry">

<div class="

                            info-log-entry

                        ">

<div class="log-entry-header">Platform Power Management Capabilities:smileytongue:rocessor Power Management Capabilities</div>

<div class="log-entry-content">

<div class="log-entry-description">Effective processor power management enables the computer to automatically balance performance and energy consumption.</div>

<table>

<tr>

<td><span class="detail-name">Group</span></td>

<td>0</td>

</tr>

<tr>

<td><span class="detail-name">Index</span></td>

<td>3</td>

</tr>

<tr>

<td><span class="detail-name">Idle (C) State Count</span></td>

<td>2</td>

</tr>

<tr>

<td><span class="detail-name">Performance (P) State Count</span></td>

<td>16</td>

</tr>

<tr>

<td><span class="detail-name">Throttle (T) State Count</span></td>

<td>8</td>

</tr>

</table><span></span></div>

</div>

</div>

</body>

</html>

 

HP Support Agent
Dunidar
Posts: 5,365
Member Since: ‎09-03-2013
Message 6 of 12 (587 Views)

Re: Pavilion 27xi Dual Monitor Sleep Issue

[ Edited ]

Hello again szynda,

 

Thank you for the feedback and information on your issue. The report you sent me is much easier to read if you save the file as a .html extension and use your browser to view it.

 

The report tells me that you have 2 settings that enable your computer to wake up one is the Keyboard and Mouse which makes sense as you would not be able to get your computer to turn back on otherwise. The other is a USB connected printer, I would recommend you disconnect the printer as a test to see if this resolves the issue.

 

Additionally, I have found a site that has some really good steps to take to help with your issue as well, which I am linking to you below.

 

How to Troubleshoot a Vista or Windows 7 Sleep Mode Problem

 

Please re-post with the results. Thank you again for bringing this issue to the HP Forums. Have a great day!



Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!

Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.


Dunidar
I work on behalf of HP


Find out a bit more about me by checking out my profile!

"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter
Top Student
szynda
Posts: 6
Member Since: ‎03-18-2014
Message 7 of 12 (576 Views)

Re: Pavilion 27xi Dual Monitor Sleep Issue

Thank You for the suggestion.  I disconnected the USB printer and the monitor does not stay asleep when the Windows 7 turns off the displays.

 

The cited article is not applicable as this relates to the entire system going into sleep/hibernation.  I am just trying to get the monitors to stay off.

HP Support Agent
Dunidar
Posts: 5,365
Member Since: ‎09-03-2013
Message 8 of 12 (569 Views)

Re: Pavilion 27xi Dual Monitor Sleep Issue

Hello again szynda,

 

Thank you for the feedback on the status of your issue. Okay I think I have a clearer idea of what you are trying to do. You want the hard drives (computer) to continue processing, but you want your monitors to remain asleep until you move the mouse or use the keyboard.

 

I am going to list out the remaining things I can think of to try to resolve this issue for your.

 

1. Do you have a screensaver active? Turn your screen saver on or off

2. Now originally I had you swap the cables so that your secondary monitor was your primary and your primary became the secondary and the issue persisted, but the was not on what monitor was the primary either way. This ruled out the monitors as an issue hardware wise. Next we are going to try instead of swapping the cables out at the monitor swapping it out at the ports in the back of the computer. I am trying to rule out the cables as an issue.

3. Try swapping out the Monitor drivers for the Generic PnP Monitor driver from Windows.

4. Perform a Clean Boot to see if the issue persists. To do so follow the steps outlined in the following Microsoft Support document: Perform a clean startup to determine whether background programs are interfering with your game or p.... Now I know you are not playing games, but the test will accomplish the same thing for us it will let us know if this is a software issue.

 

This should help narrow down the issue. If you still experience the issue after Step 4, then you issue is on the computer and you may want to consult Lenovo as the only other thing I could think of is BIOS and or Graphics Drivers being the issue. If Step 4 works and you do not have the issue is a bit more complicated as you will have to enable start up services and items individually until you identify what is causing the issue and address the software or service specifically.

 

Thank you for posting on the HP Forums. Have a great day!



Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!

Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.


Dunidar
I work on behalf of HP


Find out a bit more about me by checking out my profile!

"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter
Top Student
szynda
Posts: 6
Member Since: ‎03-18-2014
Message 9 of 12 (540 Views)

Re: Pavilion 27xi Dual Monitor Sleep Issue

1. I have no screen savers defined

2. Swap in a different DVI cable with no change

3. Could not figure out how to switch the driver to PNP

4. Clean boot completed and with all the non-Microsoft services disabled, the monitor still wakes up every 10 to 20 seconds after the 2nd monitor goes to sleep and stays asleep.  I guess this rules out the software and 3rd party services running on my machine.  Must be core Win7 64-bit OS related, Hardware BiOS related or a latent bug in your Device Drivers.

 

Please send me the steps to do #3 and I will give that a try along with any other suggestions you have.

 

Thank You. Steve.

HP Support Agent
Dunidar
Posts: 5,365
Member Since: ‎09-03-2013
Message 10 of 12 (517 Views)

Re: Pavilion 27xi Dual Monitor Sleep Issue

Hello again szynda,

 

Thank you again for the update on the status of your issue. To swap out the driver as I suggested follow the instructions I have provided below:

 

Step 1. Click Start

Step 2. Click Control Panel

Step 3. Click Device Manager

Step 4. Click Monitors

Step 5. If they do not say unless they say Generic PnP Monitor then do step 6 otherwise go to step 8

Step 6. Right-click on the adapters in there and uninstall them, when asked delete them

Step 7. Restart your computer

 

***NOTE: If the drivers did say Generic PnP Monitor then you do not have the drivers created for your monitors install and are already using the generic drivers.

 

Step 8. Download and install the HP Pavilion 27xi IPS LED Backlit Monitor Driver

Step 9. Restart your computer

 

Please re-post with an update after completing these steps. Thank you again for your post on the HP Forums. Have a great day!



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