03-31-2014 07:06 PM
The monitors in Device Manager were HP Pavilion entries when I started. I unistalled the drivers and the HP entries went away from device manager. When both monitors were removed, I rebooted my machine. Upon reboot the Windows 7 64-bit automatically associated the HP Pavilion Driver to the monitors. It did not use a generic PnP driver as expected.
04-01-2014 07:34 AM
Hello again szynda,
In Step 6 when I get you to uninstall the drivers you should be prompted to keep the drivers or deleted them as I stated you need to delete them so that when you restart the computer the drivers are not there for the system to use. We can always re-download the drivers and re-install them.
Please re-post the the results. Thank you again for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
I work on behalf of HP
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter