Pavillion 6325a video card issue

[Hoppo]

I have had problems running WMC and have run a diagnostic. I have an internal error on my video card and do not know what to do. I receive an error box stating:

Internal Exception in DiagModule::start(): index out of bounds : expected value in [0, -1], but encountered the value 0 Stack Trace: !!! Stack Trace exceptions not supported in 64-bit. !!! (end stack trace) ***** NOTE *****: Use stacktraceparser.exe to translate the instruction offsets into function names.

I have checked the driver and as far as I am aware it is up to date. It is:

8.15.10.1968

The graphics card is an intel graphics media accelerator HD

Any help appreciated

[Big_Dave]

Hi,

Do you see an error code associated with that message?

Try this Intel update utility and see if it finds a newer driver: Intel Driver Update Utility  Look at everything being reviewed.

You might try to reinstall DirectX.

What operating system are you running?

[Hoppo]

Hi

 I am running windows 7. I have just been into the HP recovery tool and reinstalled the graphics driver and it seems to have done the trick.

thanks for the advice

[Big_Dave]

Hi,

That's good news.  However, you are probably running on a back level driver.

[Hoppo]

Hi,

What does that mean? I am now having issues with WMP and WMC not playing any files and just coming up with an error message. I am trying to run a repair program now. I am running windows 7.

[Big_Dave]

Hi,

??? Please tell us more about your situation.

[Hoppo]

I have sorted this out now. I use WMC and began experienceing problems (cluncky working, not recognising files, hanging) I found a video card problem when I ran a diagnostic program. I reinstalled the driver via the HP hardware install program. I then found WMP had a problem and was not playing anything (hence the problems with WMC), I then ran a fix program for WMP and all is good. Everything is now back to normal and working fine.

Cheers