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Honor Student
Hoppo
Posts: 4
Member Since: ‎06-12-2011
Message 1 of 7 (363 Views)

Pavillion 6325a video card issue

I have had problems running WMC and have run a diagnostic. I have an internal error on my video card and do not know what to do. I receive an error box stating:

 

Internal Exception in DiagModule::start(): index out of bounds : expected value in [0, -1], but encountered the value 0 Stack Trace: !!! Stack Trace exceptions not supported in 64-bit. !!! (end stack trace) ***** NOTE *****: Use stacktraceparser.exe to translate the instruction offsets into function names.

I have checked the driver and as far as I am aware it is up to date. It is:

8.15.10.1968

The graphics card is an intel graphics media accelerator HD

 

Any help appreciated

Provost
Big_Dave
Posts: 20,464
Member Since: ‎07-17-2009
Message 2 of 7 (358 Views)

Re: Pavillion 6325a video card issue

[ Edited ]

Hi,

 

Do you see an error code associated with that message?

 

Try this Intel update utility and see if it finds a newer driver: Intel Driver Update Utility  Look at everything being reviewed.

 

You might try to reinstall DirectX.

 

What operating system are you running?

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HP e9280t, i7-960, 12GB, Vertex 3 120, ATI 4850
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT
Honor Student
Hoppo
Posts: 4
Member Since: ‎06-12-2011
Message 3 of 7 (352 Views)

Re: Pavillion 6325a video card issue

Hi

 I am running windows 7. I have just been into the HP recovery tool and reinstalled the graphics driver and it seems to have done the trick.

 

thanks for the advice

Provost
Big_Dave
Posts: 20,464
Member Since: ‎07-17-2009
Message 4 of 7 (351 Views)

Re: Pavillion 6325a video card issue

Hi,

 

That's good news.  However, you are probably running on a back level driver.

---------------------------------------------------------------------------------------
HP e9280t, i7-960, 12GB, Vertex 3 120, ATI 4850
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT
Honor Student
Hoppo
Posts: 4
Member Since: ‎06-12-2011
Message 5 of 7 (350 Views)

Re: Pavillion 6325a video card issue

Hi,

 

What does that mean? I am now having issues with WMP and WMC not playing any files and just coming up with an error message. I am trying to run a repair program now. I am running windows 7.

Provost
Big_Dave
Posts: 20,464
Member Since: ‎07-17-2009
Message 6 of 7 (348 Views)

Re: Pavillion 6325a video card issue

Hi,

 

??? Please tell us more about your situation.

---------------------------------------------------------------------------------------
HP e9280t, i7-960, 12GB, Vertex 3 120, ATI 4850
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT
Honor Student
Hoppo
Posts: 4
Member Since: ‎06-12-2011
Message 7 of 7 (346 Views)

Re: Pavillion 6325a video card issue

I have sorted this out now. I use WMC and began experienceing problems (cluncky working, not recognising files, hanging) I found a video card problem when I ran a diagnostic program. I reinstalled the driver via the HP hardware install program. I then found WMP had a problem and was not playing anything (hence the problems with WMC), I then ran a fix program for WMP and all is good. Everything is now back to normal and working fine.

 

Cheers

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