Sound Problem - Uninstalled program by mistake

[Jevve123]

Hello, i uninstalled a program by mistake. After i did that, all the bass disappear from the music i play.. No it all sounds like a radio station at home.. not funny!

Unfortunately i don't remember the name of the program but i think (not sure) it had the name Sound...... something. Please help me i can't have like this anymore

/Joel 

[DavidPK]

Hi Joel,

Can you post back with the following.

1.  The full Model No. and Product No. of the notebook ( from the service tag underneath your notebook ) - see Here for a further explanation.

2.  The full version of the operating system you are using ( ie Windows 7 32bit ).

Regards,

DP-K

[Jevve123]

Hi, Thank you for your time!

1. Hp Pavilion g6 Notebook PC
Produktnr: QC144EA#UUW
Serialnr: CNF12413YK

2. Im using Windows 7 Home Premium. Version 6.1

Hope that's was all you need!
/Joel 

[DavidPK · Accepted solution]

Hi Joel,

Try the following.

Download the IDT Audio installer on the link below and save it to your Downloads folder.

http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55026.exe

When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers.  Right click the IDT device and select Uninstall - if you also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

When complete, restart the notebook and let Windows fully load.  Open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation.  When this has completed, right click the speaker icon in the Taskbar and select Playback Devices.  Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button.

Restart the notebook again and check the audio quality.

Regards,

DP-K

[Jevve123]

Thank you so much!!
Now its working again!

/Joel 

[DavidPK]

Hi Joel,

You're welcome and good to hear it's Ok now

All the best,

DP-K