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05-10-2012 02:32 PM
I HAVE THE FOLLOWING COMPUTER - Product HP Pavilion #p6724y Model# QP720AA#ABA OS - Windows 7 64-bit
I have had different problems with Microsoft Media Player since I purchased the computer less than a year ago. Previously it would RIP CD's, but the last time I took in to Best Buy they reinstalled the OS and although I can play CD's with Media Player when I try to RIP them, I get an error that the file cannot be found.
I tried Microsoft Web Site that said since the program is OEM with the HP computer it was an HP problem.
USED HP ON-LINE CHAT who tried to “Re-index” my music file
TYPED THE FOLLOWING IN RUN “%userprofile%\Local Settings\Application Data\Microsoft\Media Player”
No matter what I have tried I still am unable to RIP a CD.
Any suggestions would be gratefully appreciated.
05-17-2012 10:15 PM
After many hours on the phone with HP and having their technician use "remote access" he also was unable to solve the problem and advised that since it is a "software" problem they would not cover the repairs. His suggestion was to purchase an HP Recovery Disk and reinstall the O.S. myself. At this point I am waiting for the disk in the mail.