UNABLE TO RIP A MUSIC CD IN WINDOWS 7

[LennYmaC]

I HAVE THE FOLLOWING COMPUTER - Product HP Pavilion #p6724y Model# QP720AA#ABA OS - Windows 7 64-bit

I have had different problems with Microsoft Media Player since I purchased the computer less than a year ago.  Previously it would RIP CD's, but  the last time I took in to Best Buy they reinstalled the OS and although I can play CD's with Media Player when I try to RIP them, I get an error that the file cannot be found.

I tried Microsoft Web Site that said since the program is OEM with the HP computer it was an HP problem.

USED HP ON-LINE CHAT who tried to “Re-index” my music file

TYPED THE FOLLOWING IN RUN “%userprofile%\Local Settings\Application Data\Microsoft\Media Player”

FOLLOWED THE STEPS AT - http://www.howtogeek.com/howto/26107/how-to-reinstall-windows-media-player-in-windows-7-to-solve-pro...

No matter what I have tried I still am unable to RIP a CD.

Any suggestions would be gratefully appreciated.

[LennYmaC]

After many hours on the phone with HP and having their technician use "remote access" he also was unable to solve the problem and advised that since it is a "software" problem they would not cover the repairs.  His suggestion was to purchase an HP Recovery Disk and reinstall the O.S. myself.  At this point I am waiting for the disk in the mail.