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jff6791
Posts: 8
Member Since: ‎01-05-2011
Message 1 of 30 (8,693 Views)

VESA Mounting a 2711x

On page 15 of the manual it describes wall mounting this monitor and says to get an HP "mounting accessory kit".  Does anyone know where this is on the web site since I can't find it.  Assume this converts the hinge mount to a VESA plate.  Anyone know which pattern applies for this monitor (ie 100 x 200, 200 x 200, etc)   so I can research mounts.  Thanks.

 

John

 

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Big_Dave
Posts: 20,328
Member Since: ‎07-17-2009
Message 2 of 30 (8,677 Views)

Re: VESA Mounting a 2711x

John,

 

Look on the back of the monitor. Do you see the HP logo popoff plate?

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Top Student
jff6791
Posts: 8
Member Since: ‎01-05-2011
Message 3 of 30 (8,666 Views)

Re: VESA Mounting a 2711x

I see an engraved HP but it doesn't appear like it comes off.

 

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Big_Dave
Posts: 20,328
Member Since: ‎07-17-2009
Message 4 of 30 (8,648 Views)

Re: VESA Mounting a 2711x

[ Edited ]

John,

 

Was the mounting kit not include in the list of shipping materials?  I did not see listed on what's in the box.

 

Try HP sales and see if they have it available.

 

 

 

The monitors that I use all mount from the back but the 2711x is differnet.

---------------------------------------------------------------------------------------
HP e9280t, i7-960, 12GB, Vertex 3 120, ATI 4850
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT
Student
BeoStyx
Posts: 1
Member Since: ‎01-06-2011
Message 5 of 30 (8,633 Views)

Re: VESA Mounting a 2711x

You're darn right it's different.  That's why he's asking about the part.  I've contacted sales and chatted online with support staff and they can't find it either.  Here is the conversation (perhaps you guys can get it finally made?):

 

[Thursday, January 06, 2011 1:59 PM] -- Automatically generated message:
Print active chat
Your support request has been submitted and is in queue. Please wait momentarily while the system connects you with the next available support specialist.
[Thursday, January 06, 2011 2:00 PM] -- Automatically generated message: You are now chatting with support specialist Ahana G.
[Thursday, January 06, 2011 2:01 PM] -- Ahana G says:
Welcome to HP Total Care for Desktop. My name is Ahana. I will be your technical support specialist today. Please allow me a few moments while I read your issue description details.NOTE: For security reasons, PLEASE DO NOT send credit card information via chat.
[Thursday, January 06, 2011 2:01 PM] -- Ahana G says: Hello Donald
[Thursday, January 06, 2011 2:01 PM] -- Donald Bolton says: Hi Ahana
[Thursday, January 06, 2011 2:02 PM] -- Ahana G says: May I have the model number of your monitor ?
[Thursday, January 06, 2011 2:03 PM] -- Donald Bolton says: HP 2211x 21.5-inch LED Monitor NEW
HP part: XP601AA#ABA UPC: 8 85631 75045 2
[Thursday, January 06, 2011 2:03 PM] -- Ahana G says: Thank you for the information
[Thursday, January 06, 2011 2:03 PM] -- Ahana G says: Let me check the product specs
[Thursday, January 06, 2011 2:03 PM] -- Ahana G says: Please bear with me
[Thursday, January 06, 2011 2:05 PM] -- Donald Bolton says: OK. You may want to check page 15 of the manual too.
[Thursday, January 06, 2011 2:05 PM] -- Ahana G says: Sure, I will do so
[Thursday, January 06, 2011 2:08 PM] -- Ahana G says:
You did not receive the 'mounting accessory kit' as mentioned in the manual, right ?
[Thursday, January 06, 2011 2:09 PM] -- Ahana G says: Have you purchased the monitor online through shopping?
[Thursday, January 06, 2011 2:11 PM] -- Donald Bolton says:
Correct. If you see the system specs also it lists all the included parts. That part is not part of the list. The manual implies it is a separate purchase. You all do not seem to have one ready yet, true?
[Thursday, January 06, 2011 2:11 PM] -- Ahana G says: Let me know from where you have bought the monitor ?
[Thursday, January 06, 2011 2:12 PM] -- Donald Bolton says: Office Depot.
[Thursday, January 06, 2011 2:13 PM] -- Ahana G says:
You need to contact to Office Depot and tell them about the missing part
[Thursday, January 06, 2011 2:14 PM] -- Donald Bolton says:
Nope. You all did not manufacture one yet. That's all. If you do have such a part, perhaps you can point it out to me in the parts store?
[Thursday, January 06, 2011 2:15 PM] -- Ahana G says:
I will recheck if we have the part in our part store or not
[Thursday, January 06, 2011 2:16 PM] -- Donald Bolton says:
Please read my previous post: You parts included list do not have the mounting kit listed. It is a separate purchase. Where is it?
[Thursday, January 06, 2011 2:16 PM] -- Ahana G says: Give me few minutes while I check this
[Thursday, January 06, 2011 2:21 PM] -- Ahana G says: Thanks for bearing with me
[Thursday, January 06, 2011 2:21 PM] -- Donald Bolton says: OK.
[Thursday, January 06, 2011 2:21 PM] -- Ahana G says: I have checked in HP parts surfer site
[Thursday, January 06, 2011 2:22 PM] -- Donald Bolton says: OK. Nothing, huh?
[Thursday, January 06, 2011 2:22 PM] -- Ahana G says: "mounting accessory kit' is not listed there
[Thursday, January 06, 2011 2:23 PM] -- Ahana G says: We do not have such kit available in Part Surfer
[Thursday, January 06, 2011 2:23 PM] -- Donald Bolton says:
OK, maybe I will check back in a few months when you probably will finally have one available. Thank you for your time.
[Thursday, January 06, 2011 2:25 PM] -- Ahana G says: Not a problem
[Thursday, January 06, 2011 2:25 PM] -- Ahana G says: My pleasure
[Thursday, January 06, 2011 2:25 PM] -- Donald Bolton says: Bye.
[Thursday, January 06, 2011 2:25 PM] -- Ahana G says: Also, contact to Office Deport meanwhile
[Thursday, January 06, 2011 2:25 PM] -- Ahana G says: You too!
[Thursday, January 06, 2011 2:25 PM] -- Ahana G says: Your chat session ID is 8413381
[Thursday, January 06, 2011 2:25 PM] -- Ahana G says: Is there anything else I may assist you with ?
[Thursday, January 06, 2011 2:27 PM] -- Donald Bolton says:
No, except I will not waste my time with Office Depot, unless they have better pull than me in getting that part finally made, so that when you guys refer to it in your manual, it's actually available. Perhaps you could mention this to your supervisors.
[Thursday, January 06, 2011 2:28 PM] -- Ahana G says: I will forward this concern to my higher authority
[Thursday, January 06, 2011 2:28 PM] -- Ahana G says:
Thank you for contacting HP Total Care Real-Time chat support. If you need further assistance, please contact us again at:

http://www.hp.com/support/chat

Chat support is available 24 hrs a day, 7 days a week.

Please take the time to register your HP product and the products Care Pack at: Registration: http://www.register.hp.com
Care Pack registration: http://www.hp.com/go/hpcarepack/register

For information on keeping your HP and Compaq products up and running, please visit our Web site at:

http://www.hp.com/go/totalcare
[Thursday, January 06, 2011 2:28 PM] -- Donald Bolton says: Thank you, have a good day Ahana.

 

 

Top Student
jff6791
Posts: 8
Member Since: ‎01-05-2011
Message 6 of 30 (8,614 Views)

Re: VESA Mounting a 2711x

Dave -  there was no kit with the monitor.  I just spent an hour on the phone getting bounced around from sales to parts to business back to consumer support and was finall told they have no such kit for the monitor.  They would not go so far to admit that the manual was in error however.  Bottom line - don't plan on wall or arm  mounting this monitor.

 

John

 

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Big_Dave
Posts: 20,328
Member Since: ‎07-17-2009
Message 7 of 30 (8,609 Views)

Re: VESA Mounting a 2711x

John,

 

It's probable that the monitor was released before the mounting kits were made available.

---------------------------------------------------------------------------------------
HP e9280t, i7-960, 12GB, Vertex 3 120, ATI 4850
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT
Top Student
jff6791
Posts: 8
Member Since: ‎01-05-2011
Message 8 of 30 (8,599 Views)

Re: VESA Mounting a 2711x

Well sales and parts support really need to get a clue.  I was  told by one person  to just go and get what's needed at Walmart!

Provost
Big_Dave
Posts: 20,328
Member Since: ‎07-17-2009
Message 9 of 30 (8,598 Views)

Re: VESA Mounting a 2711x

OMG!:smileysurprised:

---------------------------------------------------------------------------------------
HP e9280t, i7-960, 12GB, Vertex 3 120, ATI 4850
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT
Top Student
Tapan-C
Posts: 8
Member Since: ‎10-22-2009
Message 10 of 30 (8,159 Views)

Re: VESA Mounting a 2711x

Manual of 2711x - http://www.shopping.hp.com/shopping/pdf/xp600aa.pdf mentions that there is no VESA mounting available on this monitor.



I am an HP employee expressing his own opinion and please post rather than sending a message.

Always provide product number (P/N) of PC or Monitor. http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07555&cc=us&lc=en&dlc=en


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