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04-24-2012 01:38 PM
I checked and it doesnt seem to be a HDD issue. btw ur comp (as shown in the link) has integrated card but its covered.You need to uncover it.. however as your dont know if other card works too then the only option to check with a known working card.
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04-24-2012 02:06 PM
I think we've moved past the video issue because in my last post I mentioned that when I reloaded the BIOS, I was able to reboot the system and it recognized all the devices (including the add on video card). Unfortunately, once the system was rebooted again, it reverted back to its crippled state of not recognizing the HDD. While the video issue was a symptom, the core issue is getting the system to recognize the HDD every time it starts. It seems that a lot of other customers have encountered this same problem and I would like to find out what the solution is. What else can we do to correct this issue?