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11-09-2011 12:01 PM
SKBasir, welcome to the forum.
I believe that you will have to use the Disc that came with the monitor. Install it and search for the section to disable the mode.
I also read that you can push the (-) and (+) buttons at the same time for 10 seconds to disable it. However, I thought that the buttons are locked in this mode. You can try it to see.
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04-12-2012 01:28 PM
After buying a ZR24w I activated the theft protection somewhere in 2010. I never wrote down the code, because I used a very obvious (for me) code.
Since the HPdisplay assistent did not work properly with windows-7 powermanagement, I de-installed the HPdisplay assistent program shortly after trying it... but forgot avout the theft protection.
now, 1,5 year later : we suffered a power loss. The monitor was NOT disconnected , NOR was anything changed in the computer, just ALL power off. According to HP this should NOT trigger the theft mode, but it did!
So I got a "theft mode enabled" message.
first, I reinstalled the display-assistent program, and that did temporarily get rid of the "theft mode enabled"; probably an old registry entry contained the key. But, it did NOT allow me to disable this mode forever: for this I still needed to enter the original PIN; I tried all possible PINs I ever use, but none works. I am quite sure I have the correct one... I think the deinstall and re-install made it go wrong somewhere.
I called HP support (HP, please be honest and do NOT remove this message); 1st, Consumer support told me to call Bussiness support: the ZR24w is a bussiness model: so I did.
HP bussiness support told me, after being surprised that a monitor coul;d contain a pinn-code: We cannot help you with passwords, buy a new monitor ! really that is what they told me, I still cannot beleive this!
For the moment: theft mode was disabled... so, no problem any more .... up till the next power fail
Tried the same trick again: this time it didn't work any more (probably the old registry entry got lost)
So... started searching the internet, which could tell what HP could not:
just press + and - key simultaniously for 10 seconds.
- the mode doesn't really protect anything, since you can overcome it in 10 seconds, without opening the monitor or other slightly more difficult procedure
- So, never activate this mode or better ....
just my 2 cts.