HP Support Forums
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04-25-2012 01:22 AM
Can you post back with the following.
1. The full Model No. of the PC - see Here for a further explanation.
2. The full version of the operating system you are using ( ie Windows 7 32bit ).
3. Is it your Windows password that is not working?
4. Do you have any files on the PC that you need to keep?
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Microsoft MVP - Microsoft Windows Expert - Consumer