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01-19-2012 11:15 AM
CPU Product Name and Number: HP Pavillion a6700y
Monitor: HP w2207h
Operating system: Windows Vista 64-bit. SP2
Error Message: I receive an "Access Denied" error screen when attempting to update drivers for my HP w2207h monitor. HP solution of deleting monitor(s) from Device Driver and reloading did not work. Patch file called DRVFix download can not be opened by WINZIP. I have tried reloading from the original w2207h monitor disk but receive the same error. Attempting to download from Windows Update results in the same error. Any suggestions? ;
Recent Changes: Installed new hard drive to replace an "imminent failure" drive; used system recovery disks and am now reloading all software. All works week except fro this driver issue with the monitor. All Microsoft and Windows security and hotfix updates have been installed. System is wireless.
01-19-2012 12:14 PM - edited 01-19-2012 12:17 PM
My recommendation is as follows:
Download and run the driver and it should extract to a folder on your C:\ drive in a folder labeled C:\SWSetup\sp47917.
Click on your Plug and Play monitor in the device manager. Click on the driver tab. Click on Update Driver.
Select the Browse my computer for software method and browse to C:\SWSetup\sp47917. Make sure the include subfolders box is checked and see if it installs that way.
If not go further into the folder and get the exact driver file. Browse to C:\SWSetup\sp47917\Files\HP_w2207.inf.
If it doesn't install that way, I have no clue why it won't.
01-19-2012 02:54 PM
Paul: Thanks for the sugestion. It didn't work. Halfway through the download, I get an "Access Denied" error message. The the HP Installer appears showing this download file and another with the version # 18.104.22.168. The machine pauses and then ends with the message "An error occurred while installing the display driver". Restarting the computer and attempting a re-installtion also fails. I am logging on as the administrator each time.
01-19-2012 03:50 PM
Sorry that didn't work.
I guess you will have to live with the monitor with the default driver unless someone else has a solution for you.
Normally having the windows default drivers shouldn't be an issue.
01-20-2012 08:45 AM
Paul: Received the same result as above. I did find the followng website that has a recomended solution, but it involves commmand propmts and scripts - a level of programming that may result in me fouling my computer.
It seems to have worked for some people, but not all. The one common feature I have found in several articles is that people seem to agree that this Code 80070005 error relates to a bad file (trustedinstaller.exe). However, I have not found a location on Microsofts website to download a clean version of the file for replacing the one I have.
04-16-2012 10:16 AM
I solved the issue of Access Denied by installing the driver (inf file) manually.
Go to Device Manager and locate the Monitor
Right mouse click and select update driver software
Browse my computer
Select let me pick from a list
Select have Disk
Browse to C:\swsetup\monitors\HP_2159_2.0\files\
Click to install from disk
You might even be able to just navigate directly to the HP folder, locate the .inf file, right mouse click on it and select install.
02-28-2013 05:14 PM
I had the same problem opening the zip file with Vista 64 bit. I downloaded the file on my Windows 7 computer and it unzipped the files. It has IE 9 installed and the Vista has IE 7 installed.