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05-12-2009 06:58 PM
Hi! I hope someone here can help!
I've got a w1907 monitor hooked to a HP Media Center PC. It is running Vista 32 and has NVIDIA GeForce 8500 GT for the video card.
My problem...since right after the day I bought it LAST June...is that whenever I shut the computer down and turn it back on later, the monitor will "come on" (according to the nifty blue light), but will not display anything other than a black screen!
The only "solution" I have found? TURN THAT LITTLE BLUE BUTTON ON THE MONITOR ON AND THEN OFF APPROXIMATELY 40-50 TIMES!
When you do it the first few times, the monitor will come on with a display of my desktop and then go immediately off. This happens for the first 10-20 on/off pushes. During the next 10-20, the "video status" box will begin showing up briefly with the desktop display...only to go immediately off. After the 50ish time, it will stay on.
Also along this line, the "OSD Lockout" can not be removed by any means that I can come up with, meaning that I can not use the MENU button on the monitor to get in to make any adjustments that way.
Any help any of you may be able to provide would be appreciated. I'm sorry about the way I have described things, but I do not have a vast knowledge of how to do these intricate things that it takes to keep a computer running!
Thanks in advance for any advice you may be able to provide!
05-13-2009 12:10 PM
I would connect it to another computer, just to verify that the power on problem is truly associated to the hardware on the monitor. If by some miracle the problem goes away, then the monitor is having some issue warming up to the video signal.
It'll probably do the same thing but you will at least have the test in your utility belt when you call HP.
The monitor should come when the power button is pressed once - period. If not, and it continues to happen when connected to another PC, then the hardware is having trouble powering up the panel/ccds and it should be replaced/serviced according to the terms of the warranty.
As far as OSD Lockout - press and hold the Menu button until the OSD Lockout message goes away and the Menu appears (about 12 long seconds). That is how my w2408h behaves and it should be the exact same operation for the w1907.
Please post rather than send me a Message. It's good for the community and I might not be able to get back quickly. - Thank you.
05-13-2009 05:20 PM