HP Support Forums
Join in the conversation.
04-11-2012 09:03 AM - edited 04-11-2012 09:27 AM
I recently got this monitor for my new system and had it hooked up with its VGA cable using a DVI adapter to connect it to my GPU. I noticed despite the screen looking great generally that GTalk looked washed out and something just wasn't right. Then I noticed while all pics look fine in my web browsers, pictures I had that were taken from a webcam that used to look good on my laptop now look bad on here. There is a noticeable loss of quality display of those specific low size images.Kinda blotchy and pixelated but not really washed out like my GTalk app.
I have driver 126.96.36.199 installed dated 8/12/2009. I thought using a nice Premium 24AWG High Speed CL2 Rated HDMI cable would fix this issue but it has not. Is this a known defect? Could it be a hardware or software problem? To be sure it is in fact the monitor I hooked up the VGA to my laptop and got the same results. It is the monitor and not the source. Please advise. (Running Win7 x64)
04-12-2012 06:20 PM
Since you get the same issue with the monitor on two different PCs then try different known good cables. The best picture quality for the HP w2207h will be with a digital connection at 1680 by 1050 resolution.
Use a native picture viewing application to ensure that you don't have an application issue and be sure to evaluate the images on two different PCs using a different monitor to make sure that the images are good.
04-13-2012 03:05 PM
Any *new* ideas please? If I can at least verify it is in fact a defect I'm fine with that. But not knowing if I should return it or if it's a setting is a problem. I have another month to do so.
04-13-2012 04:06 PM - edited 04-13-2012 04:09 PM
I have seen too many people swap one bad cable for the other and claim that the cables were good so that's why I typically asked about using "known" good cables.
Try a monitor reset. Unplug the monitor’s power cord and hold down the monitor’s power button for 30-60 seconds. Plug the monitor back in and power it up.
If you still get the same issue then contact HP Support. HP's support number is 800-474-6836 or 800-HPINVENT or online here.