w2338h monitor w/vertical pink and green lines

[craftygirl]

My monitor started displaying a red vertical line on the right edge in the gadget area, it has now turned to pink and a new line is there now that is green.  My monitor is 10 days old.  I'm still learning, but I can't seem to find any info about this. 

[melvynrx]

I have had my w2338h monitor for about 2 weeks and was very pleased *UNTIL* I turned it on this morning. About 1/5 of the right side of the screen is unusable because it is filled with rainbow colored pin stripes. This is very very disappointing on a 2 week old $1800 configuration. Please please suggest a solution.

[craftygirl]

Sorry...I clicked on the green solution tab thinking there was one there....I didn't know that I shouldn't do that.  I still need a solution.

[melvynrx]

I have the exact same problem and just spent over 1 hour on the phone with HP support. They are going to send me a replacement monitor. I attached an old monitor to the tower and the problem was resolved, hence the new monitor.

[melvynrx]

I experienced the problem I described all day yesterday ( 8 hours). When I restarted my computer later in the evening, the monitor was still malfunctioning but the pattern (pinstripped rainbow) had changed, furthermore it was dynamic, meaning rather than a static distortion the affected area of tghe screen kept changing to various colors and widths. After awhile it settled down and corrected itself and the monitor seemed to be functioning normally. This morning I downloaded an automatic update from HP replacing the driver for the NVIDIA GeForce graphics card. The short description of this update seemed to indicate that the driver may have been the source of the problem.

[craftygirl · Accepted solution]

After a couple of e-mails to HP support and following their check list, they called me last evening and we went through the check list AGAIN.  They "took control" of my computer, I believe to varify that I did have the vertical pinstriping.  They are sending me a new monitor and when I receive it, I have to send my monitor back with-in 3 days.  Tthey took my credit card info.  If they don't receive my monitor in the designated time period, then they will charge me for the monitor.  I was not too keen on this, as it makes me nervous about the time period given for the return. 

[reneecb]

I am having the same problem with my HP w2338h monitor. I purchased it the beginning of July. When I  got home today from work and turned on my computer to do my homework for college I had multicolored vertical lines down the right 1/3 of my screen. I am now on the phone with HP support trying to get them to find a solution for the problem. Of course, they have had me go through all the same troubleshooting steps that was listed on their website which I had ALREADY tried before calling them. They also treated me like I was an idiot and didn't know whata VGA cable was.I will keep you updated on what they do about this.

[wvmomof4]

I too had this same problem.  I got online chat support and went through the steps to show that it was monitor and not the computer.  I had to shut the computer down to do one of the tests and he told me what to do when I was checking and that I could just go back online to the chat and key in the activity ID and anyone could take the results of the test I was doing and a new monitor would be sent to me.  When I did the test and went back online 10 minutes later, the next guy couldn't gain access to the previous conversation "due to technical difficulties."  I ran through all the test AGAIN and he determined that it was the computer video card driver, not the monitor, and said I would be receiving a box in 1-2 bus. days and I needed to send the computer back and it would be fixed and returned to me.  Today I still had not received the box that was supposed to be sent the 8th and I again went online to chat with a technician.  She had me run through the tests again and determined, once again, that it was the monitor and stated that it would be replace and that a supervisor would contact me for credit card info within 24-48 hours.  I had hooked up a different monitor to see if it had red line through it, which it did not, and when I hooked the HP monitor back up my screen stated that the computer could not start and would need to do a startup repair.  I CALLED HP and spoke to yet another tech who I gave my activity ID's (three of them now) and my two case #'s and asked if it was normal for the computer to do this and he wanted to talk to me about the red line, which I thought was already resolved, he told me there was no mention in any notes that the monitor was to be replaced.  I asked to speak to a supervisor and was put on hold for about 20 minutes and finally hung up to put my granddaughter down for a nap.  Called back in about 30 min. spoke to yet another tech, gave case #'s and asked her what the notes showed.  I simply asked her to tell me whether it showed that I was getting my monitor replaced or not.  She tried to go through all the red line stuff again and I refused.  She told me she saw nothing about a monitor replacement and told me she could not replace it if I didn't go through the tests again. I told her I was not testing anymore I wanted to speak to her supervisor, after about 5 min. of argument with her I spoke to a supervisor who tested the computer AGAIN and found it was the monitor.  He told me he would connect me back with the tech and she would get some information and then connect me to hardware who would replace the monitor.  After speaking to the tech again and then a level 2 supervisor I was told I should have the new monitor by the 26th of this month.  I told the tech and the level 2 supervisor that I was not calling back if I did not receive a monitor by the 26th, I told them I would instead call a lawyer and the Better Business Bureau because I was tired of the run around.  The first supervisor told me that online chat is for troubleshooting only and they don't have the authority to authorize a replacement or a repair and when I asked why they don't tell you to call and they do tell it will be replaced and to that he had no response.  My computer is only a month old and I spent a great deal of money on it.  Just letting you know that you need to call HP and not get online to the chat.  I am very dissatisfied with customer service as they only pass the buck and so far have done nothing but lie to me.  They are very pleasant but do not do what they say they are going to do.  I will keep you updated on the progress one way or another.

[reneecb]

I was actually lucky enough to call and talk to HP personally and did NOT get the run around. I was not willing to get the run around as I had to have the computer up and going for online classes. I did have to pay $20 to get the monitor shipped to me next day as I was leaving on a trip prior to when they said I would receive the monitor. I sent the old monitor back in the box that I received the new one in. I fast tracked it straight up to a supervisor from the first because I had seen that there had been issues with the reps. I don't mess around and can usually get what I want when I want it...or as soon as they can conceivabley get it for me.

[wvmomof4]

Well, they have sent the monitor to me, they sent it out with FedEx Ground the same day that I talked to a supervisor and it is apparently in transit right now as I tracked it because I still had not received it.  FedEx said they couldn't find me based on my address so I had to give them directions, the monitor should be here tomorrow, thank goodness.  The lady at FedEx was very helpful and told me what to do about sending the defective monitor back through them, so I am a little more at ease with this whole process right now, but will not feel totally at ease until I receive the new monitor and know that they have received the defective one.  I usually am not one to complain but I really felt like HP was giving me the run around and wanted others to be prepared and go straight to the phone instead of the online help and ask for a supervisor no matter what.