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Community Manager
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Member Since: ‎12-02-2014
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Can’t hear any sound from my computer

Product Name: Desktop PC
Operating System: Microsoft Windows 10 (64-bit)

My sound isn’t working in Windows 10. No audio at all from YouTube videos, music/media players, Windows system sounds, etc.

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Re: Can’t hear any sound from my computer

Have you tried a few different devices (headphones/speakers)? There could be a hardware issue with one of those devices. Also, keep in mind that most desktops don’t have built-in speakers, so you do need to have a device plugged in to hear anything.

 

If you’ve already tried a couple different pairs of headphones and speakers, the first troubleshooting step I would recommend is the easiest: restart your computer. Sometimes a single application can take control of your sound device and not let any other apps use it, but you can release that control by restarting.

 

Here are a few other steps you can try:

 

  • Run the audio troubleshooting tool in Windows
  • Make sure your device is connected to the correct port on the computer, and if you’re using powered speakers make sure they’re plugged into a working outlet
  • Set the default sound device to make sure your computer is sending audio output to the correct device
  • If your computer came with Windows 10 installed, you can restore the original sound driver in HP Recovery Manager, or update the driver through Device Manager
  • If you upgraded your computer to Windows 10, you can update the sound driver in Device Manager

These solutions and more are explained in detail in this document: HP Desktop PCs – No Sound from the Computer.

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Associate Professor
Posts: 1,003
Member Since: ‎02-02-2012
Message 2 of 2 (3,826 Views)

Re: Can’t hear any sound from my computer

[ Edited ]

Have you tried a few different devices (headphones/speakers)? There could be a hardware issue with one of those devices. Also, keep in mind that most desktops don’t have built-in speakers, so you do need to have a device plugged in to hear anything.

 

If you’ve already tried a couple different pairs of headphones and speakers, the first troubleshooting step I would recommend is the easiest: restart your computer. Sometimes a single application can take control of your sound device and not let any other apps use it, but you can release that control by restarting.

 

Here are a few other steps you can try:

 

  • Run the audio troubleshooting tool in Windows
  • Make sure your device is connected to the correct port on the computer, and if you’re using powered speakers make sure they’re plugged into a working outlet
  • Set the default sound device to make sure your computer is sending audio output to the correct device
  • If your computer came with Windows 10 installed, you can restore the original sound driver in HP Recovery Manager, or update the driver through Device Manager
  • If you upgraded your computer to Windows 10, you can update the sound driver in Device Manager

These solutions and more are explained in detail in this document: HP Desktop PCs – No Sound from the Computer.

I am an HP employee.
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