• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-31-2015 08:32 PM

HP Recommended
Product: 110-000z
Operating System: Microsoft Windows 10 (64-bit)

    I got Windows 10 installed on my pc. Now my DVD's will not work. It worked before I installed it. Could someone tell me what is wrong.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-31-2015 09:22 PM

HP Recommended

Hi,

 

Microsoft has removed few apps in Windows 10. Can you see CD/DVD contents under Files/Windows Explorer ? If yes you can use other software to play CD/DVD. The following free software will play nearly all media files/formats:

 

     http://www.videolan.org/vlc/download-windows.html

 

Please download and install on your computer.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎08-31-2015 09:22 PM

HP Recommended

Hi,

 

Microsoft has removed few apps in Windows 10. Can you see CD/DVD contents under Files/Windows Explorer ? If yes you can use other software to play CD/DVD. The following free software will play nearly all media files/formats:

 

     http://www.videolan.org/vlc/download-windows.html

 

Please download and install on your computer.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎02-02-2016 03:42 PM

HP Recommended

I upgraded to window 10. DVD stopped working.

Your fix Resolution 5 worked.  Had to go into

HKEY_Local_Machine\SYSTEM\CurrentControlSet\Services\atapi

as you requested.   Made changes and saved.  Re-booted.

Insurted A- CD the the drive came alive.....

 

Thanks!

Was this reply helpful? Yes No

‎04-04-2017 01:13 PM

HP Recommended

What was the registry settings. Thanks.

Was this reply helpful? Yes No

‎04-18-2017 08:12 AM

HP Recommended

Problem now resolved,thanks. Weeman.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.