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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-21-2017 07:02 PM

HP Recommended
Product: HP ENVY TouchSmart 23se-d494 A
Operating System: Microsoft Windows 10 (64-bit)

On March 5, my computer went through a big Windows 10 update.  Now I have sound through both the internal speakers and the connected external speakers.  If I plug headphones in, I hear sound through them as well as the internal speakers.  I updated the audio driver but still have the same issue. 

3 REPLIES 3

‎03-21-2017 07:32 PM

HP Recommended

@JonT286, welcome to the forum.

 

You should go into the Control Panel / Sound and check that your internal speakers are set to Default.  This may solve your problem.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎03-21-2017 07:51 PM

HP Recommended

In the Control Panel under sounds, the only device that shows up is Speakers/Headphones and it is set as the default.  I do not see the internal speakers listed. 

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‎03-21-2017 08:19 PM

HP Recommended

Thank you for the additional information, @JonT286.

 

I suggest disconnecting the external speakers and uninstalling the Audio driver and reboot.  Then, reinstall the driver and connect the external speakers to see what happens.  I believe that a conflict has occurred during the update.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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