Envy Pro (34" curved All-in-One). Super ANNOYING "click" from RH speaker. It's driving me insane!

[rcciren]

Hoping someone might be able to throw some ideas at me. I have an Envy Pro AiO (it's the corporate version of the Envy 34 AiO). It's started making a rather abrupt "click" from the RH speaker. It doesn't matter if i mute or turn down the volume, it clicks. Given that I use this PC for my business (CAD) for several hours a day, and the click is every few seconds (anywhere from between every 2-3 seconds to 10-12sec) it's driving me nuts! The only way i can stop it is to disable the Realtek HD Audio driver in Device Manager all together. Then, of course, I can't listen to anything (What's the point of having B&O tuned speakers if it's mute!?). Does this mean that the driver is screwed? I've tried the audio troubleshooter and that says the best driver is installed. Disabling the Intel and the NVidia disdlay audio drivers did nothing. Any pointers? Thanks in advance.

[Chimney_83 · Accepted solution]

Greetings @rcciren, 

Welcome to HP Forums and Thanks for the post. 

I understand that you are getting a clicking noise from the speakers. I would like to help. 

Kudos to you for trying to troubleshoot the issue on your own.

Have you checked if the clicking sound can be heard in BIOS?

As you have mentioned that the noise goes away when you disable the audio driver in device manager.

Recommend you to boot the computer to BIOS by tapping ESC or F10 repeatedly on startup. 

This should boot the computer to BIOS or startup menu. 

You can run an audio test from system diagnostics and check. Refer to step 7 in this article (Note: the article is meant for no sound issue, but the procedure to run a test is the same)

Observe the computer in BIOS for few minutes, if you hear the clicking sound in BIOS as well. Please contact our phone support for the service options available for your computer.

If you do not hear the clicking sound in BIOS, boot the computer to safe mode and check if you hear the clicking sound. Click here for assistance in booting the computer to Safe mode.

If you do not hear the clicking sound in Safe mode, restart the computer normally. 

Uninstall the audio driver from the device manager, delete the driver when prompted. 

Restart the computer, run HP Support Assistant to update all the drivers on your computer. 

Let me know if this helped. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[rcciren]

Hi Chimney_83. Many thanks for your guidance. I can confirm the click can be heard whilst in the BIOS. I'll call phone support. Many thanks. R

[Chimney_83]

Thanks for the reply, please contact our phone support and they will be able to help with the service options. 

Keep me posted.

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[rcciren]

Dear Chimney_83. As an obviously knowledgeable person, I thought I'd ask you a follow-on question if you don't mind??

They're going to replace the PC as they say it's too difficult to swap out the motherboard. The support specialist couldn't advise on how I could transfer apps/data over so i don't have to go completely back to source CDs and reinstall everything.

Is there a software tool (I don't mind buying one) that you or HP could recommend so i can backup this PC and recreate the image on the new PC when it arrives? I don't know if they take this one away immediately when they drop off the new one, otherwise i'd buy good ol' LapLink but in case they don't give me time to transfer i feel i need to create an image now. Any suggestions?

[Chimney_83]

Thanks for the reply, don't worry, the PC will be repaired and returned to you. 

You can use Windows backup and restore to backup your data. Programs you will need to reinstall it once you get the computer back from repair. Please refer to this Microsoft article for assistance. 

You can google for cloning softwares to image the hard on your computer and you can use any, at your own discretion and we would not be able to support it. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[perleygates]

Microsoft ran a test and said it as a HP problem