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Student
Posts: 1
Member Since: ‎03-17-2017
Message 1 of 2 (143 Views)

No sound from computer when game console connected to HDMI port

Product Name: HP ENVY BT 23-n110xt AiO
Operating System: Microsoft Windows 10 (32-bit)

When we go to sound setting the realteck playback device does not allow us to click on "Set default"  Drivers say up to date and windows is up to date

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HP Support Agent
Posts: 2,483
Member Since: ‎10-12-2016
Message 2 of 2 (112 Views)

Re: No sound from computer when game console connected to HDMI port

@AverageJoe44,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to set the sound settings on your HP Beats All-in-One - 23-n110xt CTO to default.

 

This issue could occur if the drivers are not updated.

 

Let's go through a few steps to resolve this issue.

 

And here's the step by step guide for you in the link: Realtek High Definition Audio Driver

 

Also, run the audio test from the HP PC hardware diagnostics:

  1. Hold the power button for at least five seconds to turn off the computer.

  2. Turn on the computer and immediately press the F2 key repeatedly, about once every second.

  3. The HP PC Hardware Diagnostics (UEFI) main menu is displayed. Click Component Tests.

  4. The Component Tests menu displays. Click Audio.

  5. Click Run once to start the test.

  6. Select Speaker to begin the test.

  7. During the test, a few music notes will be played in sequence and repeatedly. Listen carefully and select the number of notes you hear in the sequence. If you enter a tone number incorrectly, run the test again. If you hear nothing, select No sound.

  8. When the Audio Test is complete, the results are displayed on the screen.

    If the audio test passes, return to the Main menu to exit and restart the computer.

    If the audio fails the tests, a failure ID will be provided. Write down the information so you have it available when you contact HP Customer Support. The information is also available in the Test Logs, on the Diagnostics UEFI main page.

You may also check the link: http://hp.care/2cZ2bDM

 

Let me know how this works.
 

You have a good day ahead.
 

Rainbow23
I am an HP Employee

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