Pavilion Wave - microphone not working in Cortana

[RonP83]

Just unpacked and installed my new HP Pavilion Wave. I'm trying to use Cortana, but each time I ask a question, I hear a strange 'pop' sound, followed by Cortana crashing.

I already updated the Realtek microphone driver to the latest version.

Any ideas?

[Dvortex · Accepted solution]

Hello, @RonP83 – Hope you are well 🙂
 

Thanks for stopping by HP Support forums! I’d like to be of your assistance 🙂

I understand that you are having issues while trying to use the Cortana feature in your new Pavilion Wave Desktop PC. I did some digging and few other customer who using the Windows 10 is facing this issue. Below workaround fixed the issue for some customers. Please give it a go:
 

• Go to Control Panel - Ease of Access, and then select Speech Recognition.
• Now select Set up microphone and follow the on-screen instructions.

Alternatively, check this Windows forum: http://hp.care/2gsScGx
 

Please let me know if this resolves the issue, or if you require further assistance.

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[doggeekee1985]

My microphone will not acknowledge in setup, it is not muted.  It almost appears to not even be present.

[Dvortex]

Hello @doggeekee1985,

Thanks for reaching out. Try the steps mentioned below:

1. Run Audio Troubleshooter

  - Launch Troubleshooting by typing and clicking “Troubleshooting” in   

     Windows search.

  - Click on "Playing Audio".

  - Follow the on-screen instructions.

2. Check if the microphone isn't disabled.

  - Right click on the Volume Icon on the taskbar, select "Recording Devices".

  - Click on "Show disconnected devices", and "Show disabled devices".

  - Select on Microphone, click on "Properties". If it is disabled, enable it.

  - Once enabled, set Microphone as default audio input device.

3. Check if the microphone isn't muted.

  - Right-Click on the Volume icon on the taskbar, select "Volume Mixer".

  - On the Microphone slider, slide it up to 100%.

4. Boost sensitivity of Microphone

  - Right-Click on the Volume icon on the taskbar, select "Recording".

  - Double click on Microphone.

  - Open the Levels Tab, move the Microphone boost slider up to check audio.

5. Disable enhancements

  - Right Click on the Volume icon on the taskbar, select "Recording“, Double

     click on Microphone.

  - Open the Enhancements / Effects Tab.

  - Check "Disable All Sound / System Effects“. Click Apply, OK, test the Microphone again.

6. Change format of the Microphone

  - Right click on the Volume Icon on the taskbar, select "Recording Devices".

  - Double click on Microphone.

  - Go to the Advanced Tab, choose any of the 16 bit options on the list.

Let me know if that helps!

Thank you & have a great day 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!