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Posts: 16
Member Since: ‎01-31-2009
Message 1 of 2 (255 Views)

Static noise in new all in one HP EliteOne 800 G2

Product Name: HP EliteOne 800 G2 23"
Operating System: Microsoft Windows 10 (64-bit)

I've been working on my new HP EliteOne 800 G2 23" all in one computer, and I'm noticing a slight crackle/static noise when I'm clicking on things with the mouse where you would typically here the little chime.  It doesn't happen all the time, but it seems like going to a site with a lot of video can set it off..... 

 

For instance, when you would typically hear the Windows chime when you click on Cortana, there's a little burst of static, like a feedback sound for a quick second..... I'm not sure I'm describing it right, but it seems to be coming from the internal speakers (Bang and Olufsen).

 

The computer is very quiet.... but I've been noticing this lately, and I'm wondering if this is a big deal, or a quick fix?  BTW, I don't have any smartphones near the computer.... just modem and printer, but that's how I've always had my computer situated.  I don't know if the drivers are all updated or if that would even matter? 

 

Please let me know what I should do????  Thanks.

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Posts: 336
Member Since: ‎10-26-2016
Message 2 of 2 (223 Views)

Re: Static noise in new all in one HP EliteOne 800 G2

Hello

 

Maybe try set of external speakers in line out jack on left side of monitor and then back of monitor.

 

The HP User Guide for PC shows a headset-line out jack on left side of monitor and a stereo line out on back of monitor.

 

Then try headphones to check if static is only in one connection or both or only in internal speakers or all speakers and headphones.

 

If static in all connections then maybe audio chipset is bad on motherboard. If static is in one jack then maybe jack is faulty. Or in internal speakers but not headphones or external speakers then internal speaker have problem.

 

Grzy

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