beats audio missing after win 10 update

[stevenewman]

lost beats audio after win 10 update. been trying different drivers but none work and now dont have audio. can you please find me the right driver?

[old_geekster]

@stevenewman, welcome to the forum.

HP isn't providing drivers for Win 10 at this point.  You should try the Audio driver for Win 8 to see if it works.  You will find it in the link that I provided in the section titled Driver-Audio.

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

[stevenewman]

unfortunately, both drivers for win 8 and win 8.1 were cancelled due to my product not being compatible. got anything else i could try? you'd figure hp would have something to work around this.

[Paul_Tikkanen · Accepted solution]

Hi:

See if installing this W10 Beats/Tempo audio driver resolves the problem.

Install and restart the PC.

This package provides the IDT Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system.

File name: sp71717.exe

Now, if that doesn't work, try the alternative suggestion I posted below marked as the solution and what the person's reply to that solution was.

http://h30434.www3.hp.com/t5/Desktop-Audio/IDT-Pavilion-500-056/m-p/5916450#M55987

[stevenewman]

still didnt get the beats audio back, but i do have sound again using the alternative way. with the others i'd have beats back but no sound! anyhoo, thanks to both of you guys for your help!

[Paul_Tikkanen]

You're very welcome.