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‎11-11-2013 02:35 PM - edited ‎11-11-2013 02:46 PM

HP Recommended

why is my cyberlink youcam gone blury and fuzzy all of a sudden? skype is also like this.

how can i fix this issue?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-12-2013 03:22 PM - last edited on ‎04-20-2016 10:19 AM by HP Administrator

HP Recommended

Hello rashel96. I understand the webcam appears to be fuzzy all of a sudden. This can occur when calibration is off, or when the webcam hardware has become faulty. Since it is blurry on multiple programs, this indicates the webcam is the source of error. To assist you better, I do require the following information:

 

1. Computer model number. If you require assistance locating this information, you can reference the following website: http://support.hp.com/us-en/document/bph07555

2. Operating system. If you require assistance locating this information, you can reference the following website: http://windows.microsoft.com/en-CA/windows/which-operating-system

3. Have you tried a second webcam to evaluate if it is one webcam, or several having the issue?

 

In the meantime, I would like you to follow the troubleshooting in this HP document about resolved webcam issue, below. Please pick the appropriate document based on your current operating system:

 

Windows Vista: http://support.hp.com/us-en/document/c01235743

 

Windows 7: http://support.hp.com/us-en/document/c02452221

 

Windows 8: http://support.hp.com/us-en/document/c03430151

 

Please respond to this post after you have completed troubleshooting using the above document. If the issue persists, please provide the results of troubleshooting, and the information I inquired about earlier in this post.

 

I look forward to your response.

 

Mario

I worked on behalf of HP.

View solution in original post

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4 REPLIES 4

‎11-12-2013 03:22 PM - last edited on ‎04-20-2016 10:19 AM by HP Administrator

HP Recommended

Hello rashel96. I understand the webcam appears to be fuzzy all of a sudden. This can occur when calibration is off, or when the webcam hardware has become faulty. Since it is blurry on multiple programs, this indicates the webcam is the source of error. To assist you better, I do require the following information:

 

1. Computer model number. If you require assistance locating this information, you can reference the following website: http://support.hp.com/us-en/document/bph07555

2. Operating system. If you require assistance locating this information, you can reference the following website: http://windows.microsoft.com/en-CA/windows/which-operating-system

3. Have you tried a second webcam to evaluate if it is one webcam, or several having the issue?

 

In the meantime, I would like you to follow the troubleshooting in this HP document about resolved webcam issue, below. Please pick the appropriate document based on your current operating system:

 

Windows Vista: http://support.hp.com/us-en/document/c01235743

 

Windows 7: http://support.hp.com/us-en/document/c02452221

 

Windows 8: http://support.hp.com/us-en/document/c03430151

 

Please respond to this post after you have completed troubleshooting using the above document. If the issue persists, please provide the results of troubleshooting, and the information I inquired about earlier in this post.

 

I look forward to your response.

 

Mario

I worked on behalf of HP.
Was this reply helpful? Yes No

‎12-27-2013 12:06 PM

HP Recommended
none of them worked, it is still fuzzy and blury. do i need to get my lenses checked?
or do u want me to give u any product keys?
Was this reply helpful? Yes No

‎01-08-2014 11:44 AM

HP Recommended

Thank you for the response. You should clean the webcam lens. For more information on how to do this, please reference this document.: http://h10010.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01271360

 

Please try this and respond with your results. I'm only here to help!

 

Mario

I worked on behalf of HP.
Was this reply helpful? Yes No

‎10-20-2016 08:04 AM

HP Recommended

You can olso clean the camera with your hand to stop it blurring T T

                                                                                                                                  ___

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