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HP Recommended

I have the same problem with microphone. My computer is HP pavilion p6 series ruuning in Windows 10, microphone is Webcam 720P. It worked well before, but not works for few months. It can work for short time, then mute itself. Tried different microphone in this computer, all the same happend. I have another computer running in Windows 10 and no this problem. Some one said this is the problem with HP computer and might due to some virus. Please help me to solve this problem. 

Thanks.

                           Ruiping

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @Ruiping

 

Welcome to the HP Forums!

 

This is a wonderful place to converse with the community, get assistance and find tips.

 

I reviewed your post and I understand that you are having issues with the microphone and it mutes automatically.

 

I’d love to help!

 

I recommend you to follow the steps in the below video and check if it helps.

 

https://www.youtube.com/watch?v=F4xQMlZEyr0

 

Let me know how it goes. Awaiting your reply!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

 

Good day! Take care 🙂

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

2 REPLIES 2
HP Recommended

Hi @Ruiping

 

Welcome to the HP Forums!

 

This is a wonderful place to converse with the community, get assistance and find tips.

 

I reviewed your post and I understand that you are having issues with the microphone and it mutes automatically.

 

I’d love to help!

 

I recommend you to follow the steps in the below video and check if it helps.

 

https://www.youtube.com/watch?v=F4xQMlZEyr0

 

Let me know how it goes. Awaiting your reply!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

 

Good day! Take care 🙂

 

Cheers!

The_Fossette
I am an HP Employee

HP Recommended

I tried your recommendation from the youtube vidio and it work well though scan the computer for long time. It solved my problem. Thank you very much.

                                  Ruiping

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.