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HP Recommended
500-210a
Microsoft Windows 10 (64-bit)

A message suddenly appears on screen saying that my computer has encountered a problem & needs to restart. It does not say what the problem is but this is now happening several times daily.  I copied & pasted the summary of the most recent event below:  Appreciate any assistance here!

 

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 30/11/2016 5:27:08 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: Supercomputer
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>4</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2016-11-30T06:27:08.640849400Z" />
<EventRecordID>8131</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Supercomputer</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">126</Data>
<Data Name="BugcheckParameter1">0xffffffffc0000005</Data>
<Data Name="BugcheckParameter2">0xfffff809b55515b0</Data>
<Data Name="BugcheckParameter3">0xffff84808aff57f8</Data>
<Data Name="BugcheckParameter4">0xffff84808aff5020</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
</EventData>
</Event>

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

HI.

 

Monitor the temperature of the CPU, likewise you will have to change the thermal paste of the processor, if this is done then the fault could be in the power supply.

 

Regards.

☑ I do not work for HP, I volunteer.
☑ To close the topic, check "accept as a solution" the correct answer or Thumb to say thank you.
☑ I'm sorry but you do not answer questions privately.

View solution in original post

1 REPLY 1
HP Recommended

HI.

 

Monitor the temperature of the CPU, likewise you will have to change the thermal paste of the processor, if this is done then the fault could be in the power supply.

 

Regards.

☑ I do not work for HP, I volunteer.
☑ To close the topic, check "accept as a solution" the correct answer or Thumb to say thank you.
☑ I'm sorry but you do not answer questions privately.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.