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HP Recommended

Hi @babywhl

 

Thank you for posting back.

 

Once you go the below registry key and click on it, on the right side panel you will see ATTRIBUTES in blue, double-click on it and change the value to 2.

 

See the picture below.

 

 

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power\PowerSettings\238C9FA8-0AAD-41ED-83F4-97BE242C8F20\7bc4a2f9-d8fc-4469-b07b-33eb785aaca0\DefaultPowerSchemeValues

 

 

Hope this helps!

 

Take care.

The_Fossette
I am an HP Employee

HP Recommended

That did not help my friend.

HP Recommended

Hi @babywhl

 

Thank you for posting back.

 

I recommend you to contact phone support to further diagnose the issue.

 

Follow below steps to contact phone support.

 

Step 1. Open link:  www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on HP contact options - click on Get phone number

 

Keep me posted and I hope you have a good day ahead.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

HP Recommended

I found the problem, my screen saver was set to blank, with a 1 minute start time. I changed the setting to none and the one minute went grey. Problem solved. Thanks for your help.

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