04-20-2017 04:15 PM
Thanks for stopping by the HP community. A very good day to you. I reviewed the post regarding information about factory reset. I will be delighted to assist you here.
Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that. You are a valued HP customer and it is paramount to assist you with it. I take it as a privilege to share this platform with you.
First off, to assist you better, I would require more information regarding this.
- Please provide the complete product# or model# of the computer to assist you better.
- Is your computer not working correctly?
- What is the reason to perform a factory reset?
Please keep me posted. I will keep a watch for your reply.
Take care now and have a terrific week ahead.
I work on behalf of HP
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