03-15-2017 12:38 PM
I had booted up my machine I then got to the wallpaper screen shoping the date and time but I can not get past this screen to log in. I tried rebooting but to no avail. I can not find any information to help. Has anybody any idea's please.
03-16-2017 07:19 AM
Welcome to HP Forums and Thanks for the post.
I understand that you are unable to log in on your computer. Don't worry, I will be glad to help.
Have you tried any troubleshooting steps on your own?
Are you using a wireless keyboard and mouse or wireless?
Have you tried to use USB keyboard and mouse and check if it responds?
Recommend you to do a hard reset.
Turn off the computer completely; disconnect the power cord from the back of the computer.
With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.
Reconnect the power cord and turn on the power.
If the computer starts, you are done.
If the computer still does not start and exhibits the same problem, continue the troubleshooting.
Once hard reset is done.
Turn the computer On and keep tapping F2 or ESC repeatedly on Startup.
This should take the computer to a Startup Menu, select System diagnostics and run a system test.
Please refer to this HP Article for assistance.
I have a feeling that the issue is with the keyboard and mouse not responding on your computer.
Please refer to this HP Article for assistance in troubleshooting keyboard and mouse.
Let me know if this helped.
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I am an HP Employee
03-18-2017 07:40 AM
Glad to know the issue is resolved. @Chimney_83 is out of the office today, I will let Him know when He returns. Cheers!
I am an HP Employee
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