06-30-2010 10:55 PM
My brand new HP is having the following issue: SMART Short Self-Test Failed- Completed with the read element of the test failed.
I did see this update on HP site but unfortunatly cannot boot W7 anymore... any idea on how to apply the patch using a boot disk?
Is the only option to ask HP to replace the failed HD?
07-01-2010 11:53 AM
Yes. You need to get a new drive from HP.
Please post rather than send me a message. It's good for the community and I might not be able to get back quickly. - Thank you.
07-01-2010 12:05 PM
HP's support number is 800-474-6836 or 800-HPINVENT or online here.
HP ENVY 17T-u100, i7-7500U, NVIDIA 940MX, 16GB, 512GB m.2 SSD
HP Photosmart 6520, HP Deskjet 1112
HP Touchpad, HP Chromebook 11
Custom i7-4790k, Z97, 16GB 2400 MHz DDR3, Intel 750 PCI-E SSD, (2)Samsung EVO 840 SSD, Corsair HX650, GTX 980TI, Corsair H75 water cooler
Windows 10 Pro in UEFI mode - production system
Windows 7 and 8 in UEFI mode - test systems
07-04-2010 09:38 PM
I have exactly the same problem on an HP computer that I purchased on March 21, 2010
I have had nothing but problems with this junk that I bought. I am supposed to have a SATA drive and found I have an ancient DVD (SCSI) and an SCSI DISK DRIVE
I am positive that the service (help) desk will be of NO assistance as they have never resolved one of the multitude of problems I have had with this computer
. I wish us both luck in trying to tresolve these issues.
07-09-2010 12:15 AM
Agree its been painful, got a HD replacement, then got a blue screen, had to get the factory sys restore CDs shipped, and still having issues with re-install, after hours of time spent on the phone and myself trying to restore my brand new PC. Will never repeat this HP mistake!