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‎09-16-2016 08:41 PM

HP Recommended
Product: hp 11inch stream laptop pc
Operating System: Microsoft Windows 10 (32-bit)

My keyboard works when I enter the password to unlock the computer but other than that I can not type anything.  The notebook makes a clicking sound when I strike the keys but it will not actually type.  The mouse works fine and I can access online but only if I go through the history of sites I have already visited.  Please help, I use this notebook for my schoolwork during the day and cant afford a new one right now. 

 

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-17-2016 02:08 AM

HP Recommended

Hi,

 

As the keyboard works until you log in, check the following.

 

Open windows Control Panel and in the top right, next to View by: select 'Large Icons'.  From the new layout, select the 'Ease of Access Centre'.

 

Select the option 'Make the keyboard easier to use'.

 

If there is a tick next to 'Turn on Filter Keys', click the box to remove it, then click Apply and Ok to save this change.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

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1 REPLY 1

‎09-17-2016 02:08 AM

HP Recommended

Hi,

 

As the keyboard works until you log in, check the following.

 

Open windows Control Panel and in the top right, next to View by: select 'Large Icons'.  From the new layout, select the 'Ease of Access Centre'.

 

Select the option 'Make the keyboard easier to use'.

 

If there is a tick next to 'Turn on Filter Keys', click the box to remove it, then click Apply and Ok to save this change.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No
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