03-19-2017 03:31 AM - edited 03-19-2017 03:32 AM
When I start my laptop up, the hp logo pops up with the loading icon but it becomes stuck on that screen. I've also tried to do the system diagnostics by pressing ESC but once I go onto system diagnostics, the menu won't pop up, it will just come up with the hp logo and say it's restarting so I can't even do any diagnostics, and after it says it's restarting the screen will go blank and remain blank.
03-19-2017 03:52 PM
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As I understand the computer is stuck on the hp logo screen since the last attempt to reset it,
Don't worry, we'll take care of this together
Although, I need a few details to provide an accurate solution:
Was any update/reset process interrupted, recently?
When was the last time it worked (date)?
Is there an error message that appears on the screen or just the logo?
In the meantime, please attempt the below steps:
you could attempt to access the safe mode: click here for details
The only other steps to resolve the issue would be to:
Remove and reseat the memory modules
If you wish to attempt a data backup prior to resetting windows: Click here
If you are able to reach some resolution, please click on Accept Solution to help others with similar issues. If you appreciate my assistance, please click on the thumbs up icon. Both icons are below this post.
Have a good day, Ahead.
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