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Honor Student
Posts: 4
Member Since: ‎12-22-2016
Message 1 of 2 (63 Views)

Screen isn't working

[ Edited ]
Product Name: Product Name: W8 X88 EA#ABU
Operating System: Microsoft Windows 10 (64-bit)

When I start my laptop up, the hp logo pops up with the loading icon but it becomes stuck on that screen. I've also tried to do the system diagnostics by pressing ESC but once I go onto system diagnostics, the menu won't pop up, it will just come up with the hp logo and say it's restarting so I can't even do any diagnostics, and after it says it's restarting the screen will go blank and remain blank. 

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HP Support Agent
Posts: 2,846
Member Since: ‎07-26-2016
Message 2 of 2 (34 Views)

Re: Screen isn't working

Hi @KurranP,

 

Welcome to the HP Forums Smiley Happy I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

As I understand the computer is stuck on the hp logo screen since the last attempt to reset it,

 

Don't worry, we'll take care of this together Smiley Wink

 

Although, I need a few details to provide an accurate solution:

Was any update/reset process interrupted, recently?

When was the last time it worked (date)?

Is there an error message that appears on the screen or just the logo?

In the meantime, please attempt the below steps:

 

HP Notebook PCs - How to Power Reset your Laptop​

 

Attempt a Bios Recovery

 

you could attempt to access the safe mode: click here for details

 

The only other steps to resolve the issue would be to:

 

Remove and reseat the memory modules

 

HP PCs - Performing an HP System Recovery (Windows 10)

 

If you wish to attempt a data backup prior to resetting windows: Click here

 

If you are able to reach some resolution, please click on Accept Solution to help others with similar issues. If you appreciate my assistance, please click on the thumbs up icon. Both icons are below this post.

 

Have a good day, Ahead.

 

Regards,

Biswajeet
I am an HP Employee


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