• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-20-2017 12:43 AM

HP Recommended
Product: HP omen 870-130
Operating System: Microsoft Windows 10 (32-bit)
I just got a brand new HP omen and at first it kept freezing up told me to wipe the computer and restart I did and it fixed the problem. Now when it starts up I get a black screen with the cursor. I've read this is common can anyone point me in the right direction on how to fix this please??
3 REPLIES 3

‎04-20-2017 05:32 AM

HP Recommended

When you say "told me to wipe the computer and restart I did and it fixed the problem."  Just what did you do to accomplish that step?


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No

‎04-20-2017 06:19 AM

HP Recommended
Went to settings and reset the computer to were it erased all files and re installed windows. I think the reason why my screen is black is because of a game from steam I keep trying to play when I open that game my screen goes black and I have to go on task manager to end that task because everything else on my computer works and even another game of mine opens up and works fine
Was this reply helpful? Yes No

‎04-20-2017 12:24 PM

HP Recommended

If the situation is still as "Now when it starts up I get a black screen with the cursor." That is fixed by using startup repair.

Here is an guide on "How to"

http://www.techrepublic.com/article/rescue-an-ailing-system-launch-windows-10-startup-repair-from-th...


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.