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‎08-01-2015 10:27 AM

HP Recommended
Product: Pavilion All in One Q000na
Operating System: Microsoft Windows 10 (64-bit)

I am surprised not to find my problem on the forum after talking to Stella at HP Support I thought it was common. I purchased the above machine this week, originally it was on Windows 8.1 but offered to upgrade to Windows 10. After upgrading my machine has been crashing on a regular basis with the message "thread stuck in device driver". I also have lost all sound. these problems were not there before I upgraded. Stella told me these were Windows 10 problems and that HP engineers were working to resolve the situation. I am not sure if this one and the same problem, but Stella said they did not have the drivers to resolve my problem.

 

I did not receive any messages to do anything other than download Windows 10, and I note on my machine there is the ability to revert to Windows 8.1 for 30 days. I am assuming that if there is no quick fix I can revert following the instructions on my PC, obviously I will lose some data that I have added but as the machine is new it is a case of setting up my e-mail etc again. Stella promised to e-mail me in 48 business hours (Monday pm), so I am not going to revert before I hear from her.

 

Has anybody else experienced this problem it cannot just be me? Reading some of the info on the forum it is beyond my understanding as I am a pensioner who can just about get around a computer. Hopefully Stella will have good news for me next week!

 

Dave

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-04-2015 08:42 AM

HP Recommended

I have had no problems since am on saturday so I will make this solved. As for HP very disappointed no response was received as promised!

View solution in original post

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3 REPLIES 3

‎08-02-2015 06:56 AM

HP Recommended

Well I found out how to download a new driver on the web and now I have sound! Given my limited knowledge I am very pleased with myself. Anybody else having this problem Google Windows 10 - No Sound, I found two suggestions downloading a new driver worked for me.

 

I am now keeping everything crossed that the "thread stuck in device" stays away!

 

Dave

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‎08-04-2015 08:42 AM

HP Recommended

I have had no problems since am on saturday so I will make this solved. As for HP very disappointed no response was received as promised!

Was this reply helpful? Yes No

‎05-18-2016 08:20 PM

HP Recommended

HI; I bought an HP 27" touch all in one windows 10 64 bit. Right off the bat I started getting the THREAD_STUCK_IN_DEVICE_DRIVER than blue screen. It happens about 4 times a day. I've tried everything. My computer has an inability to update anything now. What to do????

I did not upgrade to windows 10, it's suppose to be a new computer???

 

Thanks for any response,

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