08-09-2010 10:25 PM
08-10-2010 10:06 AM - last edited on 02-20-2017 03:42 PM by OscarFuentes
The best thing to do is to use the HP Recovery Disks and bring the laptop back to a day one factory condition. This is a good idea for many reasons. If you don't have the HP Recovery Disks then order a set from HP (~$20). HP Recovery Disks. The sticker on the laptop should give you all the information that you will need to give HP. If the sticker was removed, then boot into the bios (setup) and look for the model, build and serial number etc..
HP's support number is 800-474-6836 or 800-HPINVENT or online here.