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Honor Student
Posts: 3
Member Since: ‎03-28-2017
Message 1 of 4 (129 Views)

will not wake up properly from sleep after Windows 10 upgrade

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I got my 6005 with Windows 10 on it. Upgraded video card to Radeon hd 6450. Everything​ works, except for sleep. After it wakes the screen is black. I can hear the computer boot, I can see and move the pointer, but the screen is black with now way to sign in

 

Also if I put that same exact video card into my older gateway (running Windows 10) it wakes up fine

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Posts: 83,093
Member Since: ‎07-13-2010
Message 2 of 4 (92 Views)

Re: will not wake up properly from sleep after Windows 10 upgrade

Hi:

 

I assume the model PC you have is a HP 6005 Pro business desktop PC?

 

If so, a couple of things you can try...

 

1. Install the amd chipset drivers for your PC.  1st driver on the list.  Restart the PC after installing.

 

http://support.amd.com/en-us/download/desktop/legacy?product=legacy4&os=Windows%2010%20-%2064

 

2. Disable fast startup.  See this link for how to do that.

 

http://windowsable.com/how-to-enable-or-disable-fast-startup-in-windows-10/

 

 

Honor Student
Posts: 3
Member Since: ‎03-28-2017
Message 3 of 4 (33 Views)

Re: will not wake up properly from sleep after Windows 10 upgrade

Sorry for the delay. I made the changes. After sleep the picture comes up and you can move the pointer, but I'm unable to do anything
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Posts: 83,093
Member Since: ‎07-13-2010
Message 4 of 4 (31 Views)

Re: will not wake up properly from sleep after Windows 10 upgrade

Sorry that didn't work for you.

 

Unfortunately, I don't have any other ideas for you to try.

 

You may want to back up your files and do a clean install of W10 and see if that resolves the problem.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation