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Re: CD/DVD tray won't stay closed (2538 Views)
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ckw624 Student
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ckw624
Posts: 1
Registered: ‎12-27-2011
Message 1 of 3 (3,058 Views)
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CD/DVD tray won't stay closed

‎12-27-2011 05:58 PM

Pavilion p7-1126s, Windows 7 64-bit .  Brand new, just set everything up tonight.  The tray will not stay closed.  It will remain open for awhile and then automatically close.  It will stay closed for about 3 seconds and open up again.  It just keeps going through the same process.  Any help is appreciated.  TIA

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Associate Professor Associate Professor
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Pankay
Posts: 1,889
Registered: ‎03-19-2011
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Re: CD/DVD tray won't stay closed

‎01-02-2012 04:02 PM

Sent you an email,

 

here is a copy of it:

 

The issue might have occurred due to a software glitch and a simple restart may fix the issue however if it does not then please perform the following steps to resolve the issue:

 

Hard Boot

  1. Turn off the PC.
  2. Unplug the power cord.
  3. Disconnect all the peripherals connected to the PC, including the USB device, speakers, keyboard and mouse.
  4. Press and hold the power button for 30 seconds.
  5. Reconnect the devices and restart the system.

Reseat the DVD Drive

 

Please remove and reinstall the DVD drive as instructed in the following link:

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02905554&tmp_task=useCategory&cc=us&dlc=en&lc=e...

 

Note:  If the link does not open by clicking on it, please copy and paste the entire link on your Web-Browser and then hit the Enter key.

 

This should resolve the issue however if it does not then please get back to us and we will take the case further to resolve the issue at the earliest.

||-Although I am working on behalf of HP, I am speaking for myself and not for HP.-||
//Click on Kudos if my reply was helpful and answered your question//

||-If my answer solved the problem please mark the topic as the accepted solution-||
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SaltySwabbie Student
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SaltySwabbie
Posts: 1
Registered: ‎05-30-2012
Message 3 of 3 (2,538 Views)
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Re: CD/DVD tray won't stay closed

‎05-30-2012 03:01 PM

I tried all the recommend fixes.  All good ideas, but what worked for me was to buy an new DVD drive.  I appreciated the link to the video about how to open the PC and remove the DVD drive.  Made replacing the DVD with a new one easy!  Thanks so much for posting!

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