Question
Reply
 
Top Student
tanergirl23
Posts: 2
Member Since: ‎03-21-2010
Message 1 of 10 (21,477 Views)

Cannot play DVD's

I cannot play any DVD's.  Nothing happens.

 

Using Windows Media Player and troubleshooting, I get this response: .Driver problem on : "hp DVD-RAM GH40L SCSI CdRom Device"

 

I have no idea how to fix this problem.  Brand new computer, also.  Thank you.

Provost
Big_Dave
Posts: 20,479
Member Since: ‎07-17-2009
Message 2 of 10 (21,467 Views)

Re: Cannot play DVD's

[ Edited ]

What model PC and what operating system are you using?  Can you play or access CDs?

 

What software have you installed since you bought your PC?

 

Right mouse click on my Computer -> properties -> Device Manager. Do you see any yellow question marks or yellow exclamation points?

---------------------------------------------------------------------------------------
HP e9280t, i7-960, 12GB, Vertex 3 120, ATI 4850
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT
Top Student
tanergirl23
Posts: 2
Member Since: ‎03-21-2010
Message 3 of 10 (21,455 Views)

Re: Cannot play DVD's

HP had me uninstall the driver.  And, yes, it did have a yellow explanation point.  It is Windows 7, 64 bit.  Nothing has changed.  Why is this happening with a brand-new computer?  And, what should I do next?  Thank you.

Provost
Big_Dave
Posts: 20,479
Member Since: ‎07-17-2009
Message 4 of 10 (21,450 Views)

Re: Cannot play DVD's

[ Edited ]

What software have you installed since you bought your PC?  Does it open CDs?

 

 

First, if you can enter the setup area (bios) at the HP blue screen then llok to see if your bios is recognizing your CD/DVD drive. If no, then it's a hardware problem.

 

For CD/DVD problems then do all the below even if you have done some before as it is often the total process which solves the issue.

 

Try this - Control Panel - Device Manager - CD/DVD - double click the device - Driver's Tab - click
Update Drivers (this will likely do nothing) - then RIGHT CLICK the drive - UNINSTALL - REBOOT
this will refresh the default driver stack. Even if drive is not shown continue below.

Then work your way through these - remember the drive could be bad, could have a loose cable or slight corrosion on the contacts (usually for a laptop) and other issues.

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
http://support.microsoft.com/kb/314060 - a Mr Fixit

The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista
http://support.microsoft.com/kb/929461

When you insert a CD or a DVD, Windows Vista may not recognize the disc
http://support.microsoft.com/kb/939052

Your CD or DVD drive cannot read or write media - A Mr Fixit
http://support.microsoft.com/gp/cd_dvd_drive_problems

CD/DVD drive does not appear in Windows Vista, or you receive this error during Windows Vista setup after booting from the DVD (AHCI)
http://support.microsoft.com/kb/952951

CD-R drive or CD-RW drive is not recognized as a recordable device
http://support.microsoft.com/kb/316529/

Hardware devices not detected or not working - A Mr Fixit
http://support.microsoft.com/gp/hardware_device_problems

Another possibility is that the cables are loose. Remove ALL power, then check cables in both
ends. Remove and replace, do not just snug. For laptops you can often clean the power and
data contacts with a pencil eraser.

Some DVD drives do not use the Windows default drivers so check with the System maker and
device maker to see if there is firmware or drivers for you drive if needed.

---------------------------------------------------------------------------------------
HP e9280t, i7-960, 12GB, Vertex 3 120, ATI 4850
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT
Honor Student
Cloud_Cho
Posts: 2
Member Since: ‎06-24-2011
Message 5 of 10 (18,156 Views)

Re: Cannot play DVD's

Hello,

 

I hope you already solve the problem. If not you may try to visit http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us. I had a same problem with the same DVD-ROM and fixed with this site.

 

Sincerely.

Student
reventonpiaggio
Posts: 1
Member Since: ‎04-15-2012
Message 6 of 10 (14,907 Views)

Re: Cannot play DVD's

I have the same problem. I have a Hp Pavillion Elite HPE-000 Series. My optical drive is a 'hp dvd a dh16ablh' and it use to play DVD movies. It will hang and then it does not recognise it. I have tried all the links ie. fix-it but still nothing works. The error messege I get "Insert disk Please insert a disk into Drive (DriveLetter:smileyhappy:."

 

Can anyone please help me or us.

 

Thank you

Student
Elcubano
Posts: 1
Member Since: ‎07-27-2012
Message 7 of 10 (13,558 Views)

Re: Cannot play DVD's

My computer can't recognize my DVD-RAM GH40l SCSI. Gives me an error 39, when check inside the software, it says that it has the driver, but windows can't recognize it

Student
maafio
Posts: 1
Member Since: ‎09-10-2012
Message 8 of 10 (12,750 Views)

Re: Cannot play DVD's

l can not play DVD or CD

Student
usajohnp
Posts: 1
Member Since: ‎01-11-2014
Message 9 of 10 (4,639 Views)

Re: Cannot play DVD's

I have this problem too.  We recently had a new hd put in.  this is what it shows now:

 

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

 


Can you tell me how to get the DVD reinstalled?  Without taking it out or buying a new one?

Student
ZAIN-khan
Posts: 1
Member Since: ‎02-18-2014
Message 10 of 10 (3,949 Views)

Re: Cannot play DVD's

bloody big one problem here brother just have the brand new laptop its dvd player run some dvd and dont run the other i have tried all nothing no problem in control pannel or driver or any trouble shooting what could be the cause and the dvds are also brand new cant find the problem why this is not working

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation