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01-14-2009 09:20 AM
I am having a few difficulties with my new pc when wanting to watch movie DVD's. I have no problem playing or recording data cd's, music cd's, and no problems with recording data DVD's but when I place a UK PAL 2 movie DVD into the drive it does not recognise it. I have tried re-installing drivers, updating drivers, ran hardware diognosis and sent various e-mails to HP for help but all they give me are generic help files which do not solve the problem. Has anyone else had a similar problem or know how to fix it?
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01-14-2009 12:02 PM
It's possible your region code is not set correct on your DVD drive. Try going to Device Manager (Click Start, righ-click Computer, select Properties, click Device Manager).
Expand the CD/DVD devices, right-click your DVD drive and select Properties. There should be a Region tab. See if the region listed is correct for your DVDs.
Let us know how it goes.
01-14-2009 02:43 PM
Thanks for your reply, this was my initial thought but I didnt know how to change my region code. I just changed it then as no region was selected and chose UK. Unfortunately it didnt work.
Many thanks for the suggestion though! Any other suggestions?