HP Support Forums
Join in the conversation.
07-02-2009 03:56 AM
I have not been able to burn dual layer discs ever since I purchased it.
When I try to burn dual layer discs it will:
- Burn one layer and abort.
- Burn both layers and will not close the sessions.
I searched the Help/Downloads sections with no information other than what is already printed on the side of the box and the install manual that is already in the box. And there are no firmware or driver updates.
What do I have to do to make this DVD drive work correctly and burn dual layer DVD's?!
07-06-2009 12:13 AM - edited 07-06-2009 12:29 AM
Do I need to include more information for a reply?
I did notice that every post made about the DVD1040 (1040d, 1040e, 1040r, 1040i) has never been answered. Why is that?
07-08-2009 03:48 AM
Thanks for the heads up hpislousy! I guess I will just keep asking until I receive a legitimate answer from them.
So... is the a tech or mod that happens to know the answer to my previous posts?
07-11-2009 06:36 PM - edited 07-11-2009 06:38 PM
Unfortunately, The 1040 page does not have drivers or updates of any kind. The only available information is the manual and a simple overview that can be found in the DVD drives original box. The original package came with Nero essentials only. No DVD drivers were packaged within the software.
The DVD drivers available only come with the install from windows (Which happen to be drivers from 2001).
Is there anyone from HP that can give us some help please?
07-25-2009 09:40 AM
07-25-2009 06:43 PM
Thanks for the reply TheOldMan.
I have used Nero 7, Nero 9 and Imgburn. In both Nero's I directly open the iso file.Or if I am adding files/folders I drag and drop them over to Nero and make sure that "Write" and "Finalize Disc" options are ticked.In Imgburn, I use the "Write image file to disc" option and open up the mds file.
In all programs I have tried burning at both 4x and 8x speed.
There errors I receive range from:
- The burn stopping after changing layers
- Final track does not close
- Cannot finalise disc
- "Failed to Read Sector" error when veriyfing the disc after burn
07-26-2009 05:09 AM