No sound on DVD Movies

[GrandmaPatti]

Played movies on Monday. Everything OK.  Tuesday, no sound!  Have sound on everything else (Games, E-mail, etc.) but none on Movies!

Can you help me?   I have a w2408h monitor.

[DavidPK]

Hi,

Launch System Restore from All Programs...Accessories...System Tools...System Restore.  Once you run this program choose a restore point before you played movies on Monday.  Once this has finished and the computer has restarted, see if a DVD will now work properly.

DP-K

[GrandmaPatti]

Thank you for your help, but I'm still "silent".  I clicked Create ~ put in 9/l/2010 8:00 AM ~ as my restore point ~ clicked Create again ~ was told the restore point was created ~ clicked NEXT ~ it showed my restore point ~ I highlighted it ~ clicked NEXT ~ it restored ~ or said it did ~ to TODAYS DATE!  I've done it 3 times with the same results each time.  How do I delete the "restores" that didn't work?   Any other suggestions to get my sound back?  Thanks!  Patti

[DavidPK]

Hi GrandmaPatti,

I think what is happening is that you are actually creating new Restore points rather than using one that has already been created.

Try this.  When you first launch System Restore left click to select 'restore my computer to an earlier time' then click next.  You should now see a calendar.  Any of the dates in Bold are Restore points.  As it is now October click the arrow in the top left of the calendar box to veiw all of Septembers Restore points.  Click on one of these dates that is before you noticed the audio problem.  The selected Restore Point will now show in the box to the right of the calendar.  Now click Next.  System Restore should now change your computers configuration to the date you selected and will automatically restart your computer.  When it has, log on as normal to see if the problem has been resolved.

Let me know if this works or does not resolve your problem.

All the best,

DP-K

[GrandmaPatti]

When I go to my 'all programs" I go directly to Accessories ~ which leads me to System Tools ~ which leads me to the System Restore.  When I open Restore, I have only 2 opotions.  A list of restore points ~ and a box  marked Create.  None of the offered points are prior to my problem, so I've created 9/1/2010.  Three times.  It appears on the list that 3 minutes after I create a point, it has been undone  ("undo") .  My points say Manual in front of them.  I can't find a calendar anywhere in the Restore.  That would sure make this easier, but I can't find one.  Does the fact that I'm Vista have anything to do with it?

I  REALLY appreciate your attempts to help me!!!  Patti

[DavidPK]

Hi GrandmaPatti,

Have you tried clicking on 'Choose a different Restore Point' to see if any further Restore Points are available?

Let me know.

All the best,

DP-K

[GrandmaPatti]

Yes!  That's how I get to my little list of "restore"  "undo"  which I highlighted to choose my newly created point.  However, it appears to me that as soon as I click NEXT, instead of restoring to my date chosen, it does an "undo" of my point.  This is very frustrating!  Thanks again, for your patience in trying to help me.  Patti

[DavidPK]

Hi GrandmaPatti,

Try downloading the AC3 Filter from the link below.

AC3Filter

Once it has downloaded, run the file to install the filter, restart your computer and see if you get any sound when playing a Dvd.

Let me know.

DP-K

[GrandmaPatti]

I did as you asked.  It didn't help!   I can't think of anything else?  Can you?   Thanks, Patti

[DavidPK]

Hi GrandmaPatti,

When you ran the AC3 file you downloaded did it install ok?

What player do you use to watch Dvd's?

There are still a few things we can try!!!!

Best wishes

DP-K