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12-08-2009 04:46 PM - edited 12-08-2009 04:47 PM
I bought HP Pavilion dv6 2010sa laptop (running Windows 7 x64) less than one week ago.
I started Recovery disk software to back up my OS incase of future diaster.
I used a DVD+ disk, so 3 disks would be needed to make the Recovery Disks.
First DVD completed successfully. Software asked me to enter disk 2.
This is where I started having problems.
The Recovery Disk software failed to recognise my blank dvd+.
The drive made a lot of noise but then stopped making noise.
I tried a couple other blank dvd+ but to no avail.
I restarted the laptop and tried again but same problem.
So I tried playing a movie dvd to see if it was the recovery disk software or the dvd drive.
It would not play a movie dvd.
I also tried playing an audio CD but same problem.
The drive icon appears in Windows explorer but doesn't display any info (or open the CD/ DVD) when I have a CD or DVD in it.
So it appears to be an issue with the dvd drive -> not recognising any CD / DVD's
Can anybody advise?
Ps. I searched for the DVD driver (so I could reinstall driver) but HP website doesn't appear to contain the driver for 2010sa (just DVD software)
Thanks in advance
Solved! Go to Solution.
12-10-2009 03:43 AM
Uninstall the dvd drive device:
- Device Manager > right click dvd/cd drive item > uninstall device
Restart laptop and OS will reinstall the driver and DVD/CD drive should start working again (well thats what happened for me)