Read this for CD/DVD Drive with burning, missing drives, not seeing discs

[Oystel]

Hi

I've also same problems with my m8031.s-ca computer running Vista 32bits.

Never having burned any DVD rom I got a suprise when trying to burn some videos using the drive

I've two drives

HL-DT-STDVDRRW GSA-H30L

TSSTcorp DVD-ROM TS-H35A

Both are up and running, no problems detecting them. The Lightscribe diagnostic utility indicates the drive are good. Using the DVD-ROM drive, all is ok; the drive detects the disc and I use the contect. Using the drive for writing, any disc I put into it, it keeps telling me there is no disk in the drive. I've tried with used ones, blank ones, DVDs and CDs. Nothing helps. The device manager says everything is OK, the event log don't show anything.

I've reinstalled the drive's driver in the device mgr, uninstalled every applicaton that can write CDs/DVDs, I've reinstalled my burning software, run the fixit program, upgraded the drive's firmware. The HP diagnostic testing tool keeps telling me there it doesn't detect any media in the drive when trying to run some diagnostic tests.

Using the updates at HP, the only thing which is challenge is installing the Lighscribe system software update Version:1.18.17.1 Rev. O which fails.

Any suggestions?

Oystel

[Big_Dave]

Be sure that you are selecting the correct drive.  Try Imgburn (it's a freebie) and see if you can burn a disk. Use media with r/w capabilities for testing.

[Oystel]

thanks for replying

I've checked the drive with the imgBurn application, using discovery mode but i get "device not ready (logical units in process of becoming ready)" and then turning into "device not ready (Medium not Present)". This goes for random dvd+r and dvd-r. Trying to erase data from disk using imgBurn throws I/O error, ScsiStatus: 0x02, interpretation: Check Condition, CDB interpretion: Blank, Sense Area Interpretation: Medium not present. Same goes for trying to burn: "invalid or unsupported image file format"

Also, having tried to run HP diagnostics from the recovery mode, it fails to actually detect the disk inside. The drives are detected with no erros listed. I've used both unformated, formated but blank, in addition to DVD movies to test. Accessing the drive from the command promt, it says drive not ready. Trying to access the drive through windows explorer, it seems to time out. If I click on the drive again, the tray comes out and asking for a readable disk.

The drive is detected in Bios, with transfer mode UDMA 2. Firmware version S856, MS Vista Home Premium SP2. No Lower/Upperfilters in Registry either (have also run fixit). Driver cdrom.sys version 6.0.6002.18005, 6-21-2006 It seems to me this might be some hardware issues allthough I've never used the drive in the past. I suppose what's different from the other posts in here is that I have 2 drives which one works and the other don't

I've not any dvd-rw disks which I have tested in imgBurn at this moment, but I will aqcuire some as soon as possible.

br,

oystel

[Big_Dave]

What media are you using?   This is the latest Lightscribe software.

See this post.  You might need firmware updates or try different media.

[Oystel]

Sony DVD+R (1-16x compatible) - blank

PCline DVD-R (1-4x speed) - blank

Forgot to mention I've tried with CD-roms containing files as well in addition to DVD movies. I've also used both max and the 1x speed

I have the latest lightscribe sw installed (v1.18.20.1, which is working, detecting the drive - but same problem reading). The imgBurn firmware updates points to the version I have (which is the lates) and an older version. In addtion to the Lightscribe sw, I've installed the diagnostic tool as well, tool saying no errors detected.

Having tried the Lightscribe update from HP, this fails to install (saying something that some path does not exsit "W:\patches..". inside some script. This is version 1.18.17.1 - Rev. O

oystein

[URnotMe]

i have a similar problem...

after my hdd failed, i decided to upgrade to win7 64 bit...  the drive will read cds, and dvds, and will write to both, but it will not read blu ray discs, and the lightscribe function doesn't work...  the os only recognizes it as a standard cd/dvd drive...

i also tried to install the lightscribe update from hp and got the same results as Oystel 

"Having tried the Lightscribe update from HP, this fails to install (saying something that some path does not exsit "W:\patches..". inside some script. This is version 1.18.17.1 - Rev. O"

[Big_Dave]

URnotMe,

Download Imgburn (it's a freebie) and verify the capabilities of your CD/DVD drive.  Set the mode to discovery and then look under Drive capabilities.

[martinmm]

 4D36E965-E325-11CE-BFC1-08002BE10318 |< there are multiple of this reg listed, no upper or lower.  i have 2 DVD Players installed dvd1040 (not stock replaced CD-w) and stock DVD ROM. running Windows 7.

 i know i need a video card (PCI) 2 slots open and one used with a ethernet "LINE"  i dont have anything pluged in to it. guessing its for like an xbox or whatever.

COMPAQ PRESARIO SR1220NX. bought it just after hp bought compaq.where older drivers were introduced .

[RDLucasJr]

I have a HP Mini 110 netbook. Bought an external dvd burner. Worked fine for weeks. Stopped burning a week ago. I ran HP support diagnostic on it and get "need assistance". I already knew it needed assistance.Tried uninstall/install and updating drivers. No luck. So I said screw it and did a system RECOVERY and bought a new external DVD burner. Same problems exist. It will play dvds and open files on software programs, just not burn. When I click "computer" and double click drive e/f  drive that the burner is plugged into, it becomes"nonresponsive " and just stays there. When I click "shut down" , it goes to shutting down and stays there unless I unplug the burner and then it shuts right down as normal. I have tried the upper/lower filter route, but I don't list upper and lower filters. This all began one day when my Phillips mp3 went crazy and killed the usb ports. I straightened all that out, but my pc seems to not know how to burn now. I had Nero before I did a recovery and when I tried to erase and burn, it would say it was doing it, but the burner would stop, lights go off and the program just ran and ran.  After the recovery, I tried to run the HP support media burn to back up this pile of junk. It got to " collecting files " and then froze up at the next step where it's supposed to burn to a disc. This is getting real old real fast. HELP !!!!!

[harrylooker]

... having the same problem with my two and a half year old dv9920us... device manager shows drive is installed.... tried all the tricks mentioned everywhere and then bought and installed a new dvd drive and still have the problem... so now I am out additional money... my concern is not being able to recover the harddrive if something else happens requiring recovery and thus being without a computer.... so... I bought a new one figuring it would cost me at a least half as much to send this one in for repair... a laptop should go at least three years of moderate use without hardware failure... wouldn't you think... my old Toshiba went almost six years before the harddrive failed... eighty bucks and I was back in business for another two and with it still working fine I decided it was time to update and bought this HP which has been a huge disappointment... there are also other annoying problems with this laptop that I posted previously and received no help...