code 19, optical drive issues with 6 month old pavilion. (2576 Views)
Reply
Honor Student
JimInTexas
Posts: 2
Registered: ‎12-31-2011
Message 1 of 4 (2,576 Views)
Accepted Solution

code 19, optical drive issues with 6 month old pavilion.

Model #: p7-1010

 

C:\Windows\system32\drivers\GEARAspiWDM.sys

C:\Windows\system32\Drivers\cdrom.sys

hp DVD A DH16ABLH SATA CdRom Device

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

 

Have used the troubleshooter without accomplishing any good.

Any ideas?

Provost
DavidPK
Posts: 29,381
Registered: ‎09-24-2010
Message 2 of 4 (2,573 Views)

Re: code 19, optical drive issues with 6 month old pavilion.

Hi,

 

Try following the procedure under the sub-heading 'Let me fix it myself' on the link below to remove the Upper and Lower filters and see if this helps the issue.

 

http://support.microsoft.com/kb/982116

 

Next, click the Start Menu, open the Control Panel and click on Device Manager.  Next click to open DVD/CD-ROM Drives.  Right click the drive and select uninstall.  Do not delete drivers if asked.  When the device has uninstalled click on the 'Scan for Hardware Changes' icon ( usually just below Help on the toolbar ).  Let windows reinstall the drive and see if it now works.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Provost
CherylG
Posts: 20,298
Registered: ‎11-12-2008
Message 3 of 4 (2,570 Views)

Re: code 19, optical drive issues with 6 month old pavilion.

Try MS FixIt:

 

http://support.microsoft.com/mats/cd_dvd_drive_problems


******Clicking the Thumbs-Up button on the left is a way to say Thanks!.******
**Click Accept as Solution on a Reply that solves your issue to help others who are searching**
Honor Student
JimInTexas
Posts: 2
Registered: ‎12-31-2011
Message 4 of 4 (2,567 Views)

Re: code 19, optical drive issues with 6 month old pavilion.

Thanks much, this has me back up and running.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation