solutions not working for recognizing CD/DVD slimslot

[matt24]

My HP Touchsmart does not recognize a CD/DVD inserted into the drive about 90% of the time. I keep reinserting it over and over then, sometimes, it will magically start working. The problem has gotten progressively worse since I bought the PC almost two years ago. I have attempted every "fix" and spent too many hours on these sites and nothing has worked. I should have attempted to resolve this while the PC was still under warranty. This seems like a very common problem and HP should own up to it and provide it's customers a solution - like a rebate on a new drive if that is the problem?

[Big_Dave]

Matt,

Try this posted tip.

[matt24]

Thanks for the response. I tried this solution and when I got to the firmware update I received this message after downloading available update:

"Cannot find suitable drive for F/W"

[Big_Dave]

If might be time for the local PC repair should to take a look.

Did you ever try a full HP hard drive recovery (reload the system)?