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12-10-2010 04:32 PM
My HP Touchsmart does not recognize a CD/DVD inserted into the drive about 90% of the time. I keep reinserting it over and over then, sometimes, it will magically start working. The problem has gotten progressively worse since I bought the PC almost two years ago. I have attempted every "fix" and spent too many hours on these sites and nothing has worked. I should have attempted to resolve this while the PC was still under warranty. This seems like a very common problem and HP should own up to it and provide it's customers a solution - like a rebate on a new drive if that is the problem?
12-10-2010 05:46 PM
Thanks for the response. I tried this solution and when I got to the firmware update I received this message after downloading available update:
"Cannot find suitable drive for F/W"
12-10-2010 06:40 PM - edited 12-10-2010 06:43 PM
If might be time for the local PC repair should to take a look.
Did you ever try a full HP hard drive recovery (reload the system)?