10-20-2013 05:07 PM - edited 10-20-2013 05:09 PM
Bewildered. Purchased HP DVD Writer 1265i yesterday at Best Buy.
Cannot find drivers ANYWHERE. Cannot find one single post on this site about this dvd writer.
When I installed this (physically), I got no on-screen messages indicating any kind of installation of the dvd drive;
it shows up in Device Manager; system says driver is up to date. ......but says
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
I have Windows 7 64 bit; HP Pavillion a6826f.
Thanks in advance
10-21-2013 03:30 AM
It's normal that the driver for your optical drive is provided by the operating system.
Try following the procedure under the sub-heading 'Let me fix it myself' on the link below to remove the Upper and Lower filters and see if this helps the 'code19' issue.
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience
10-21-2013 08:53 AM
Did you remember to delete the previous DVD drive from the system?
Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..
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02-17-2014 09:21 AM
My Writer model name is (DVD 1265i-UH01 W)
i have dual boot system in one HDD i have Windows 7 Ultemate 32bit & in the other HDD i have Windows XP 32bit
but in both Windows it shows the model as a HP DVD Writer 1265d
Firmware revision NH21, Recording buffer 512 KB. Do i have to update my Drivers?