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Honor Student
Posts: 3
Member Since: ‎12-02-2009
Message 1 of 4 (4,711 Views)

1265i dvd writer

[ Edited ]

Bewildered.  Purchased HP DVD Writer 1265i yesterday at Best Buy.


Cannot find drivers ANYWHERE.  Cannot find one single post on this site about this dvd writer.


When I installed this (physically), I got no on-screen messages indicating any kind of installation of the dvd drive;

it shows up in Device Manager; system says driver is up to date.      ......but says 


Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)



I have Windows 7 64 bit; HP Pavillion a6826f.

Thanks in advance



Posts: 44,579
Member Since: ‎09-24-2010
Message 2 of 4 (4,693 Views)

Re: 1265i dvd writer

Hi Ron,


It's normal that the driver for your optical drive is provided by the operating system.


Try following the procedure under the sub-heading 'Let me fix it myself' on the link below to remove the Upper and Lower filters and see if this helps the 'code19' issue.






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Microsoft MVP - Windows Insider

Posts: 7,541
Member Since: ‎09-28-2010
Message 3 of 4 (4,689 Views)

Re: 1265i dvd writer

Did you remember to delete the previous DVD drive from the system?

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served.
Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

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Honor Student
Posts: 2
Member Since: ‎02-17-2014
Message 4 of 4 (4,265 Views)

Re: 1265i dvd writer

My Writer model name is (DVD 1265i-UH01 W)


i have dual boot system in one HDD i have Windows 7 Ultemate 32bit & in the other HDD i have Windows XP 32bit

but in both Windows it shows the model as a HP DVD Writer 1265d


Firmware revision NH21, Recording buffer 512 KB. Do i have to update my Drivers?



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