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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-21-2016 06:03 PM

HP Recommended
Product: Pavilion 500-310t
Operating System: Microsoft Windows 10 (64-bit)

HP 500-310t.

Windows 10, 64bit

6G RAM

System BIOS 80.20

AMD Radeon R5 235

AverMedia H8370 USB Hybrid ATSC/QAM Tuner

 

The Tuner worked until I updated from Windows 8.1 to Windows 10.

 

I have uninstalled everything and reinstalled the latest drivers from HP, Microsoft, and Avermedia and all I get is the message:  “Can’t find AVermedia Tuner Cards” on the main screen.

 

Is there a fix?

 

If not, is there any other TV tuner that will work with this computer set-up?

 

Wy2Old

2 REPLIES 2

‎09-21-2016 06:20 PM

HP Recommended

I think the driver is missing. Please install the driver and the issue might get resolved.

 

Here is the link to driver and software for the tuner supporting Windows 10:

https://s3-us-west-2.amazonaws.com/avermedia/web_release_www/H837/H837_MCS.1.7.9.91.15030401_Drv_10....

 

Here is the driver only link:

https://s3-us-west-2.amazonaws.com/avermedia/web_release_www/H837/H837_Driver_10.2.x.103_150828.zip

I am an HP employee.

Regards,
Vidya

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‎09-22-2016 11:06 PM

HP Recommended

Thanks for the effort but the uninstall/reinstall of the app and driver did not solve the problem.  Still get the same error message.

It looks like I might just have to buy a new tuner.

I really appreciate your help.

 

Wy2Old

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