• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎11-24-2016 05:38 PM

HP Recommended

Thanks for the info. The old ram has nine chips, and the new ram has eighteen.


When the old and new sticks are installed, the BIOS setup says the same: both UDIMM6 and UDIMM8 have 2.

 

Is there anything else you can recommend trying?

Was this reply helpful? Yes No

‎11-25-2016 08:59 AM

HP Recommended

> The old ram has nine chips, and the new ram has eighteen.

 

OK.  So, it's not a "low-density-versus-high-density" problem.

 

> When the old and new sticks are installed, the BIOS setup says the same: both UDIMM6 and UDIMM8 have 2.

 

Since you have EIGHT slots for RAM, can you exchange the two 4GB sticks for four 2GB sticks, and thus fill 6 out of the 8 slots?

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.