-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Desktops
- Desktop Hardware and Upgrade Questions
- Can this PC I just bought support this new video card?
Create an account on the HP Community to personalize your profile and ask a question
06-26-2016 05:45 PM - edited 06-26-2016 05:50 PM
We just bought this PC http://support.hp.com/us-en/document/c04812516
We installed a gtx 750 Ti and its drivers and it worked just fine. After a few months, we then decided to upgrade to a gtx 970 so we got a CX500 power supply from Corsair.
I installed the gtx 970 and plugged in all the necessary power connectors to the card as well.
The 970's fans and LED turns on but there is no feed to the monitor.
So I switch the monitor's cable from the gtx 970 I/O to the motherboard's onboard video(realizing the motherboard isn't switching to the card's output) and check device manager.
Device Manager doesn't even detect the card.
I then reinstall the 750 Ti with its drivers and it works fine again. I uninstall the 750 Ti and its drivers then try again with the 970 and nothing.
We bought the 970 off of ebay. The seller claimed that the card had been inspected and tested to work, but I can't get it to work.
I don't know If I'm doing something wrong or if the card is dead on arrival. Please help.
Someone suggested to me to update the motherboard's bios, but I think I already have the latest bios version for the Odense motherboard. Is this motherboard designed to take on the gtx 970 or am I limited?
Solved! Go to Solution.
Accepted Solutions
06-26-2016 08:29 PM - edited 06-26-2016 08:30 PM
Make sure you have the latest bios version A0.12 ROM SSID 2B47. It is on the software download page for your pc. If you do and it still does not work. Most likely it is dead and you got scammed. It is Ebay after all. Tons of people lie on there.
06-26-2016 08:29 PM - edited 06-26-2016 08:30 PM
Make sure you have the latest bios version A0.12 ROM SSID 2B47. It is on the software download page for your pc. If you do and it still does not work. Most likely it is dead and you got scammed. It is Ebay after all. Tons of people lie on there.
Didn't find what you were looking for? Ask the community