08-04-2014 10:50 AM
When requesting assistance, please provide the complete model name and product number (p/n) of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.
The above requested information can be found on the side, bottom or back of your computer, or on the startup BIOS screen. DO NOT include your serial number. Please enter the model/product information into HP's Online Consumer Support page and post it here for our review.
Depending on this computer being a consumer model or business, your option may be different.
If you have any further questions, please don't hesitate to ask.
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